Talent Acquisition & Process Excellence Lead

Mondelez International; Manila; On-site; PHP 420,000 - 560,000; Full time

Job summary

Mondelez International in Manila, Philippines invites applications for a role focused on processes and service operations within Digital Services. This full-time position supports impeccable service delivery in a mid-shift schedule.

You will drive standardization, develop SOPs, and ensure compliance with policies and data protection. The role includes analyzing exceptions, training input, and leading continuous improvement efforts across the team.

Qualifications

• Experience in a shared service organization.
• Ability to map processes and gather business requirements.
• Strong teamwork and influencing others.
• Proactive communication and initiative.

Responsibilities

• Ensure service level agreements are met and obligations fulfilled.
• Co-own development of standard operating procedures.
• Analyze exceptions and recommend process improvements.
• Lead sustainable continuous improvement within the team.

Skills

Process design

Shared services

Team collaboration

Requirements gathering

Effective communication

Job description

Mondelez International in Manila, Philippines invites applications for a role focused on processes and service operations within Digital Services. This full-time position supports impeccable service delivery in a mid-shift schedule.

You will drive standardization, develop SOPs, and ensure compliance with policies and data protection. The role includes analyzing exceptions, training input, and leading continuous improvement efforts across the team.