Service Operations & Process Improvement Lead

Mondelez Philippines, Inc.; Manila; On-site; PHP 420,000 - 600,000; Part time

Job summary

Mondelez International Digital Services is seeking a process specialist to support impeccable service operations within our Manila-based team. You will co-own SOP development, drive standardization, and contribute to process improvements while ensuring data protection compliance.

The role emphasizes cross-functional collaboration, training material input, and continuous improvement within an ANZ Day Shift. Mondelēz International is a global leader in snacking with a strong commitment to equal

Qualifications

• Experience in a shared service environment.
• Process design and mapping; gathering business requirements.
• Strong communication and interpersonal skills.
• Ability to influence teammates and work well in a team.
• Self-motivated with initiative.

Responsibilities

• Ensure service levels and obligations are met in your area of expertise.
• Drive standardization and simplification of processes.
• Contribute to training materials and data protection compliance.

Skills

Process area

Shared service organization

Team collaboration

Process design & mapping

Communication & initiative

Job description

Mondelez International Digital Services is seeking a process specialist to support impeccable service operations within our Manila-based team. You will co-own SOP development, drive standardization, and contribute to process improvements while ensuring data protection compliance.

The role emphasizes cross-functional collaboration, training material input, and continuous improvement within an ANZ Day Shift. Mondelēz International is a global leader in snacking with a strong commitment to equal