About the role
This role focuses on driver acquisition, recruitment, and onboarding for GreenGSM. You will source and attract prospective driver-partners through online platforms, referrals, field recruitment, and other acquisition channels. You will manage the TNVS application process, coordinate onboarding activities, and provide ongoing support to driver-partners throughout their journey with the company.
Key responsibilities
- Assist in sourcing and attracting prospective driver-partners through online platforms, referrals, field recruitment, and other acquisition channels
- Respond to inquiries from prospective drivers and provide accurate information regarding GreenGSM's requirements, onboarding process, and TNVS application procedures
- Conduct initial screening of applicants based on company requirements
- Explain the application process, documentary requirements, timelines, and next steps to applicants
- Maintain an updated pipeline of prospective and active driver applicants
- Coordinate the preparation and processing of TNVS-related applications and documentary requirements
- Collect, review, and organize driver and vehicle documents for completeness and accuracy
- Verify submitted documents and identify missing, expired, inconsistent, or incorrect information
- Monitor the status of each application from initial submission through approval, accreditation, or other applicable completion stages
- Maintain accurate records and trackers of all applications, including pending, submitted, approved, rejected, and for-compliance cases
About you
- Ability to respond promptly and professionally to driver inquiries through phone, chat, email, or face-to-face communication
- Ability to maintain organized physical and digital records of driver applications and supporting documents
- Ability to update internal databases, spreadsheets, CRM systems, and other tracking tools accurately and regularly
- Ability to ensure confidentiality and proper handling of driver-partner personal and documentary information
- Ability to identify recurring documentation or processing issues and recommend process improvements