Driver Recruitment Specialist

gsm - green sm; Northern Mindanao; On-site; PHP 260,000 - 380,000; Full time

Job summary

gsm - green sm is seeking a dynamic Driver Recruitment Specialist to own the full driver-partner lifecycle — from recruitment and onboarding through to driver first trip (DFT). You will plan, coordinate, and manage spot activations and onboarding events, while also building and sustaining the driver-partner community programs that keep partners engaged in their first weeks on the platform.

You will standardize workflows, scale acquisition and onboarding operations, and become a key driver of

Qualifications

• 1–3 years of experience in driver acquisition, onboarding, operations, engagement, or similar roles.
• Experience in transportation, ride-hailing, logistics, or taxi operations is a strong advantage.
• Experience working directly with frontline workers or blue-collar communities is highly preferred.
• Excellent communication in Bisaya, Filipino, and English; high empathy and patience.

Responsibilities

• Lead strategic initiatives across online and offline channels to grow driver-partner acquisition and onboarding.
• Plan and execute on-ground activations and onboarding events with driver communities, agencies, and internal teams.
• Walk new driver-partners through the full onboarding process and track progress to first trip.
• Identify obstacles between training and first trip and create reminders, incentives, and support touchpoints.
• Build and sustain relationships with driver communities, leaders, vendors, agencies, and partner brands.
• Track recruitment, time-to-first-trip, retention, and other metrics; translate findings into actionable strategies for stakeholders.
• Facilitate driver training and refresher sessions on GIR, service expectations, and representation of GreenGSM.

Skills

Communication skills

Multilingual

Empathy

Data analysis

Conflict resolution

Tools

MS Excel

Google Sheets

Job description

We are seeking for a dynamic, results-driven Driver Recruitment Specialist who can own the full driver-partner lifecycle — from recruitment and onboarding through to driver first trip (DFT). You will plan, coordinate, and manage Spot Activations and onboarding events, while also building and sustaining the driver-partner community programs that keep partners engaged well on their first weeks on the platform.

You will standardize workflows, scale acquisition and onboarding operations, and become a key driver of growth for GreenGSM's driver-partner fleet — while owning two of the team's most critical health metrics: Driver Onboarding and Driver First Trip (DFT).

The Day-to-Day Activities Include:

• Lead strategic initiatives — across both online and offline channels — to grow and strengthen GreenGSM's driver-partner acquisition and onboarding.
• Plan and execute on-ground activations and onboarding events, partnering with driver communities, agencies, and internal teams to ensure smooth, end-to-end delivery.
• Walk new driver-partners through the full onboarding process — application, documentation, orientation, and training — and closely track their progress until they complete their first trip.
• Pinpoint and resolve the obstacles standing between training completion and a driver's first trip, building reminders, incentives, and support touchpoints that close this gap faster.
• Build and sustain strong relationships with driver communities, community leaders, vendors, agencies, and partner brands — resolving concerns and delivering a positive partner experience.
• Track and report on recruitment performance, time-to-first-trip, retention rates, and other key metrics, turning findings into clear, actionable strategies for stakeholders.
• Facilitate driver training and refresher sessions on General Internal Regulations (GIR), service expectations, etiquette, and the dos and don'ts of representing GreenGSM on the road.

Job Requirements:

• Willing to be based in El Salvador City / Metro Cagayan de Oro
• At least 1–3 years of experience in driver acquisition, onboarding, operations, engagement, customer service, community management, or similar roles.
• Experience in transportation, ride-hailing, logistics, or taxi operations is a strong advantage.
• Experience working directly with frontline workers or blue-collar communities is highly preferred.
• Strong communication skills in Bisaya, Filipino, and English.
• High level of empathy, patience, and people-handling skills.
• Ability to handle sensitive and confidential matters professionally.
• Data-driven mindset with basic reporting and analysis skills.
• Problem-solving and conflict-resolution abilities.
• Comfortable working both on-ground (depots, driver hubs) and in office settings.
• Proficient in MS Excel / Google Sheets and basic reporting tools.