Service Support Specialist

Evolution Gaming Limited; Cebu City; On-site; PHP 223,000 - 357,000; Full time

Job summary

Evolution Gaming Limited in Cebu City is seeking a dedicated Technical Support professional to handle a variety of shift-based tasks and provide professional service to customers.

You will ensure tables are operational, resolve real-time incidents on gaming floors related to hardware, software, and connections, and prepare shift reports for management. Strong English communication and problem-solving skills are essential.

Qualifications

• Minimum 2 years of Technical Support experience.
• Strong understanding of gaming concepts and mechanics.
• Quick thinking and attention to detail.
• Analytical skills and multi-tasking.
• Ability to work under pressure and make decisions in stressful situations.
• Ability to work different shifts.
• Good English skills (verbal and written).
• Basic PC software knowledge and excellent command of Microsoft Office products.

Responsibilities

• Ensure that all tables are operational without interruptions.
• Handle real-time incidents on gaming floors related to hardware, software, and connections.
• Fix game irregularities on the tables (Presenter mistakes and software issues).
• Prepare shift reports for Management.
• Adhere to gaming concepts and mechanics; support smooth operations.

Skills

Technical Support

Gaming concepts knowledge

Attention to detail

Analytical skills

Multitasking

Pressure handling

Shift flexibility

English communication

Tools

Microsoft Office

Job description

We are looking for someone to deal with different tasks assigned for the duration of the shift and provide professional service to the customers.

Key Responsibilities:

• Ensure that all tables are operational without interruptions.
• Handle all real-time incidents on the gaming floors related to the following components of operations: hardware, software, and connection.
• To fix game irregularities on the tables: Game Presenters’ mistakes and software issues.
• To prepare shift reports for the Management.
• Strong understanding of gaming concepts and mechanics is highly preferred.
• Minimum of 2 years of Technical Support experience.
• Quick thinking and attention to detail.
• Analytical skills and multi-tasking.
• Ability to work under pressure and make decisions in stressful situations.
• Ability to work different shifts.
• Good English skills (both verbal and written).
• Basic PC software knowledge and excellent command of Microsoft Office products in particular.