Systems Support Analyst

Millennium Business Services, Inc.; Makati; On-site; PHP 334,800 - 558,000; Full time

Job summary

A reputable services company in Metro Manila, Philippines is seeking a Technical Support Specialist. The role involves investigating application-related issues, troubleshooting using SQL queries, and providing technical support for hardware and software. Ideal candidates should have a strong understanding of SQL, experience with various databases, and good problem-solving skills. This position is pivotal in ensuring user satisfaction and efficient issue resolution.

Qualifications

• Strong SQL knowledge for troubleshooting and data validation.
• Experience with SQL Server, MySQL, and PostgreSQL databases.
• Basic understanding of Windows and workstation hardware troubleshooting.

Responsibilities

• Investigate and resolve application-related incidents and user issues.
• Use SQL queries to troubleshoot data issues and validate records.
• Monitor and respond to support tickets within SLA.

Skills

Strong SQL knowledge

Analytical skills

Troubleshooting hardware

Basic networking knowledge

Tools

SQL Server

MySQL

PostgreSQL

Job description

Responsibilities

• Investigate and resolve application-related incidents and user issues
• Use SQL queries to troubleshoot data issues, validate records, and investigate system errors
• Work with internal teams to diagnose application and database problems
• Perform basic hardware and workstation troubleshooting for user devices
• Monitor and respond to support tickets within SLA
• Document troubleshooting steps and resolutions
• Provide technical support by troubleshooting hardware, software, and network issues, and assisting users with system-related concerns.

Qualifications

• Strong SQL knowledge (joins, subqueries, data validation, troubleshooting queries)
• Experience with databases such as SQL Server, MySQL, or PostgreSQL
• Basic Windows and workstation hardware troubleshooting
• Experience with ticketing or incident management systems is a plus
• Good analytical and problem-solving skills
• Basic troubleshooting knowledge in Windows O.S, hardware repair, networking