Backend Developer

Neksjob Philippines; Baguio; On-site; PHP 279,000 - 390,600; Full time

Job summary

A technology services provider is looking for a Software Analyst Support to provide back-end systems support, troubleshoot CRM-related issues, and assist clients in workshops. The ideal candidate should have an IT-related degree, strong problem-solving skills, and knowledge of SQL and XML. This role involves documentation, process improvement, and cross-team collaboration.

Qualifications

• 1-2 years of experience in technical support or software analysis.
• Basic knowledge of CRM systems.
• Familiarity with scripting and XML transformation.
• Good employment track record.

Responsibilities

• Troubleshoot back-end system and CRM-related issues.
• Work with basic SQL queries and XML transformations for reporting.
• Assist in client-facing workshops and consultations.
• Maintain documentation of system issues and solutions.
• Identify recurring issues and suggest improvements.
• Coordinate with other teams to solve technical issues.
• Analyze system errors and determine root causes.

Skills

SQL

XML

Problem-solving

Analytical skills

Communication skills

Education

Associate’s or Bachelor’s degree in IT or Computer Science

Job description

The Software Analyst Support role focuses on providing back-end systems support, including CRM troubleshooting and minor scripting work. This position requires a foundational understanding of SQL, XML, and back-end infrastructure to resolve technical issues and enhance system reliability. You will also work closely with clients during workshops and consultations, providing analytical insights and technical assistance. Strong problem-solving skills and a keen eye for detail are essential for this role.

Key Responsibilities

1. System Support: Troubleshoot back-end system and CRM-related issues.
2. Data Handling: Work with basic SQL queries and XML transformations for reporting and support tasks.
3. Client Interaction: Assist in client-facing workshops and consultations, demonstrating professionalism and attention to detail.
4. Documentation: Maintain accurate records of system issues, solutions, and change requests.
5. Process Improvement: Identify recurring issues and propose workflow or system improvements.
6. Cross-Team Collaboration: Coordinate with other teams to ensure technical issues are resolved efficiently.
7. Problem Solving: Analyze system errors and determine root causes for long-term resolutions.

Qualifications

• Associate’s or Bachelor’s degree in IT, Computer Science, or related field preferred.
• 1–2 years in technical support or software analysis.
• Basic knowledge of SQL and CRM systems.
• Familiarity with scripting and XML transformation.
• Strong analytical and critical thinking skills.
• Excellent written and verbal communication skills.
• Good employment track record.