System Support Officer

Millennium Business Services, Inc.; Makati; On-site; PHP 334,800 - 446,400; Full time

Job summary

Millennium Business Services, Inc. is seeking a Technical Support specialist in Makati, Philippines. The ideal candidate will have strong SQL knowledge to investigate and resolve application-related incidents. Responsibilities include troubleshooting data issues, monitoring support tickets, and providing technical assistance for hardware, software, and network concerns. Candidates should have experience with databases like SQL Server, MySQL, or PostgreSQL, as well as basic troubleshooting skills in Windows and networking.

Qualifications

• Strong SQL knowledge including joins, subqueries, and troubleshooting queries.
• Experience with databases such as SQL Server, MySQL, or PostgreSQL.
• Basic hardware troubleshooting skills related to Windows workstations.

Responsibilities

• Investigate and resolve application-related incidents and user issues.
• Use SQL queries to troubleshoot data issues and validate records.
• Monitor and respond to support tickets within SLA.

Skills

Strong SQL knowledge

Analytical and problem-solving skills

Basic troubleshooting knowledge in Windows O.S

Tools

SQL Server

MySQL

PostgreSQL

Incident management systems

Job description

Responsibilities

• Investigate and resolve application-related incidents and user issues
• Use SQL queries to troubleshoot data issues, validate records, and investigate system errors
• Work with internal teams to diagnose application and database problems
• Perform basic hardware and workstation troubleshooting for user devices
• Monitor and respond to support tickets within SLA
• Document troubleshooting steps and resolutions
• Provide technical support by troubleshooting hardware, software, and network issues, and assisting users with system‑related concerns.

Qualifications

• Strong SQL knowledge (joins, subqueries, data validation, troubleshooting queries)
• Experience with databases such as SQL Server, MySQL, or PostgreSQL
• Basic Windows and workstation hardware troubleshooting
• Experience with ticketing or incident management systems is a plus
• Good analytical and problem‑solving skills
• Basic troubleshooting knowledge in Windows O.S, hardware repair, networking