Systems Engineer II - Network & Data Center Ops

Arch Global Services; Manila; On-site; PHP 614,000 - 949,000; Full time

Job summary

Arch Global Services seeks a Systems Engineer to plan, implement, oversee, and maintain its network and IT infrastructure in the Philippines. The role follows a day shift aligned to US Eastern Time, with potential schedule adjustments as needed for team requirements.

Key responsibilities include monitoring systems, fault response, vendor liaison, IP/dns provisioning, data center upkeep, and Tier 3 support for data center operations and ISP services.

Qualifications

• Bachelor’s degree in computer science or related field.
• 1–2 years’ experience in Technical Support or similar role.
• Experience with virtualization and cloud platforms (VMware, Azure, AWS).
• Windows Server administration and Exchange/Office 365 experience are required.
• Strong network knowledge and ability to diagnose issues.

Responsibilities

• Manage and maintain the company's Monitoring Systems reporting on network, ISP services, and facilities.
• Identify and respond to faults on the company’s systems and networks.
• Liaise with 3rd party suppliers.
• Provision IP assignments, core network configurations, DNS setups, monitoring and graphing for colocation, leased lines, backups, and other network services.
• Provide facilities support such as racks, power, Ethernet, fiber cabling, and KVM.
• Handle server and network equipment builds, installations, and upgrades.
• Run health, safety, and housekeeping checks at Data Centers.
• Monitor air-conditioning, UPS, generators, and power usage.
• Assist in documentation with Service Management Team.
• Provide Tier 3 support for data center operations and ISP services.

Skills

Communication skills

Organizational skills

Customer support

Education

Bachelor’s degree in computer science

Tools

VMware

Azure

AWS

Windows Server 2008/2012

Exchange/Office 365

Network knowledge

Job description

Arch Global Services seeks a Systems Engineer to plan, implement, oversee, and maintain its network and IT infrastructure in the Philippines. The role follows a day shift aligned to US Eastern Time, with potential schedule adjustments as needed for team requirements.

Key responsibilities include monitoring systems, fault response, vendor liaison, IP/dns provisioning, data center upkeep, and Tier 3 support for data center operations and ISP services.