Systems Engineer - Level II

Arch Global Services; Manila; On-site; PHP 614,000 - 949,000; Full time

Job summary

Arch Global Services seeks a Systems Engineer to plan, implement, oversee, and maintain its network and IT infrastructure in the Philippines. The role follows a day shift aligned to US Eastern Time, with potential schedule adjustments as needed for team requirements.

Key responsibilities include monitoring systems, fault response, vendor liaison, IP/dns provisioning, data center upkeep, and Tier 3 support for data center operations and ISP services.

Qualifications

• Bachelor’s degree in computer science or related field.
• 1–2 years’ experience in Technical Support or similar role.
• Experience with virtualization and cloud platforms (VMware, Azure, AWS).
• Windows Server administration and Exchange/Office 365 experience are required.
• Strong network knowledge and ability to diagnose issues.

Responsibilities

• Manage and maintain the company's Monitoring Systems reporting on network, ISP services, and facilities.
• Identify and respond to faults on the company’s systems and networks.
• Liaise with 3rd party suppliers.
• Provision IP assignments, core network configurations, DNS setups, monitoring and graphing for colocation, leased lines, backups, and other network services.
• Provide facilities support such as racks, power, Ethernet, fiber cabling, and KVM.
• Handle server and network equipment builds, installations, and upgrades.
• Run health, safety, and housekeeping checks at Data Centers.
• Monitor air-conditioning, UPS, generators, and power usage.
• Assist in documentation with Service Management Team.
• Provide Tier 3 support for data center operations and ISP services.

Skills

Communication skills

Organizational skills

Customer support

Education

Bachelor’s degree in computer science

Tools

VMware

Azure

AWS

Windows Server 2008/2012

Exchange/Office 365

Network knowledge

Job description

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

The Systems Engineer's primary responsibilities are to plan, implement, oversee, and maintain the company's Network and IT Infrastructure. This positon is Philippines day shift, but will need the candidate to be flexible since the shift may be amended to cover for other employees or if the need arises.

This position's primary hours are from 7am to 4pm US Eastern Time. A change in schedule may be needed depending on the needs of the team/company.

Tasks/Responsibilities

• Manage and maintain the company's Monitoring Systems that are used to report on the status and performance of the network, ISP services, and facilities
• Identify and respond to faults on the company's systems and networks
• Liaise with 3rd party suppliers
• Provision IP assignments, core network configurations, DNS setups, the monitoring and graphing for colocation, leased lines, customer backups, and other customer network services
• Provide facilities support such as installing racks, setting up power, installing Ethernet, fiber, and console cabling, remote power, and KVM
• Responsible for the server and network equipment builds, installations, and application upgrades
• Run health, safety, and housekeeping checks at the company's Data Centers
• Monitor and manage air-conditioning, UPS, generators, and power usage
• Assist in the maintenance and technical documentation, in collaboration with the company's Service Management Team, for processes and procedures used throughout normal operations
• Provide Tier 3 Support for data center operations, network, and ISP services

Requires Skills/Experience

• Experience with virtualization such as WMware, Azure or AWS (Required)
• Windows Server (2008/2012) (Required)
• Exchange/Office 365 (Required)
• Network Knowledge (Required)

Desired Skills/Experience

• Excellent communication skills with a natural aptitude for interacting with people Strong organizational skills with the ability to manage projects of varying lengths Adept and proficient in customer support
• Work efficiently within a busy team, being quick to learn and able to deal with a wide range of issues
• Ability to assess and prioritize faults and respond/escalate accordingly
• Desire to learn new skills in network and system administration, particularly with regard to Arch’s architecture and platforms
• Minimum of 1-2 years’ experience in a Technical Support or similar role
• Possess expert Windows Sysadmin skills
• Excellent network diagnostic and analytical skills
• Basic knowledge of Linux administration
• Ability to collate and interpret data from various sources

Education

• Bachelor’s degree in computer science or related field

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10400 Arch Global Services (Philippines) Inc.