Systems Engineer - Level II

Arch Insurance Group Inc.; Manila; On-site; PHP 600,000 - 800,000; Full time

Job summary

Arch Global Services (Philippines) Inc. is seeking a Systems Engineer to plan, implement, oversee, and maintain our network and IT infrastructure. The role follows a Philippines day shift, with hours 7am–4pm US Eastern Time, and may be amended to cover for others as needed.

You will manage monitoring systems, respond to faults, liaise with suppliers, and handle server/network builds and upgrades while ensuring data center health and safety.

Qualifications

• Experience with virtualization such as VMware, Azure or AWS is required.
• Windows Server (2008/2012) is required.
• Exchange/Office 365 administration is required.
• Strong network knowledge is required.

Responsibilities

• Manage and maintain monitoring systems for network, ISP services and facilities.
• Identify and respond to faults on company systems and networks.
• Liaise with 3rd party suppliers.
• Provide IP, DNS, core network configurations and monitoring for colocation and leased lines.
• Install racks, power, Ethernet, fiber, console cabling, remote power, and KVM.
• Build and upgrade servers and network equipment.
• Run health, safety and housekeeping checks at data centers.
• Monitor air-conditioning, UPS, generators, and power usage.
• Assist in maintenance and documentation with Service Management Team.
• Provide Tier 3 support for data center operations and ISP services.

Skills

Virtualization

Windows Server

Exchange/Office 365

Network knowledge

Education

Bachelors in computer science or related field

Job description

Job Description:

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

The Systems Engineer's primary responsibilities are to plan, implement, oversee, and maintain the company's Network and IT Infrastructure. This positon is Philippines day shift, but will need the candidate to be flexible since the shift may be amended to cover for other employees or if the need arises.

This position's primary hours are from 7am to 4pm US Eastern Time. A change in schedule may be needed depending on the needs of the team/company.

Tasks/Responsibilities

• Manage and maintain the company's Monitoring Systems that are used to report on the status and performance of the network, ISP services, and facilities

• Identify and respond to faults on the company's systems and networks

• Liaise with 3rd party suppliers

• Provision IP assignments, core network configurations, DNS setups, the monitoring and graphing for colocation, leased lines, customer backups, and other customer network services

• Provide facilities support such as installing racks, setting up power, installing Ethernet, fiber, and console cabling, remote power, and KVM

• Responsible for the server and network equipment builds, installations, and application upgrades

• Run health, safety, and housekeeping checks at the company's Data Centers

• Monitor and manage air-conditioning, UPS, generators, and power usage

• Assist in the maintenance and technical documentation, in collaboration with the company's Service Management Team, for processes and procedures used throughout normal operations

• Provide Tier 3 Support for data center operations, network, and ISP services

Requires Skills/Experience

• Experience with virtualization such as WMware, Azure or AWS (Required)

• Windows Server (2008/2012) (Required)

• Exchange/Office 365 (Required)

• Network Knowledge (Required)

Desired Skills/Experience

• Excellent communication skills with a natural aptitude for interacting with people Strong organizational skills with the ability to manage projects of varying lengths Adept and proficient in customer support

• Work efficiently within a busy team, being quick to learn and able to deal with a wide range of issues

• Ability to assess and prioritize faults and respond/escalate accordingly

• Desire to learn new skills in network and system administration, particularly with regard to Arch's architecture and platforms

• Minimum of 1-2 years' experience in a Technical Support or similar role

• Possess expert Windows Sysadmin skills

• Excellent network diagnostic and analytical skills

• Basic knowledge of Linux administration

• Ability to collate and interpret data from various sources

Education

• Bachelor's degree in computer science or related field

10400 Arch Global Services (Philippines) Inc.