Systems Engineer

EXEO Global Pte Ltd; Santo Niño 1st; On-site; PHP 360,000 - 520,000; Full time

Job summary

EXEO Global Pte Ltd is seeking a dynamic hardware support professional with solid experience in x86/x64 systems, storage solutions, and networking gear. The role covers field break-fix, problem determination, and remote assistance to field technicians in enterprise environments.

The ideal candidate has 3–5 years in a similar field, IT-related diploma/degree, and familiarity with data center hardware, virtualization, and OEM hardware platforms.

Qualifications

• 3–5 years’ experience in hardware support or similar
• Diploma/Degree in IT or related field
• OEM certifications (IBM/HP/Dell/Cisco/EMC/NetApp) preferred
• Strong diagnostic and troubleshooting skills across hardware, OS, and virtualization
• Experience with x86/x64 hardware and SAN/NAS storage environments

Responsibilities

• Provide field break-fix support based on SLA (24x7)
• Perform problem determination and action plan creation for hardware issues
• Serve as technical ambassador for assigned key accounts
• Provide post-sales onsite support and coordination for deployments
• Troubleshoot hardware, OS, and virtualization issues in data center environments

Skills

x86/x64 hardware

Storage & NAS/SAN

Network hardware

Field service

Troubleshooting

Education

IT degree or diploma

Tools

Virtualization solutions

Data center equipment OS

Cisco UCS

Job description

The Role

Dynamic individual who has hardware technical knowledge on x86/x64, storage & network products to provide both post-sales and pre-sales support. Able to provide problem determination, diagnostic testing, repair/resolution of hardware, Operating System, virtualization and infrastructure in dynamic enterprise environments.

Key Accountabilities

• Provide field break-fix support based on SLA (24x7)
• Perform problem determination, action plan creation, and remote support for field technician when necessary
• Serve as technical ambassador for assigned key accounts
• Provide post-sales project implementation, onsite support and coordination
• Break-fix support scope including, but not limited to, machine inspection, system checklist creation, troubleshooting and replacement of hardware level, troubleshooting of Operating System, incident ownership and customer management
• Deliver high quality services and customer satisfactions to internal and external clients
• Ensure good housekeeping of equipment residing at designated platform area and maintain the work area tidiness within the engineering area
• Provides timely update of activity list as per required basis
• Drive self-improvement and upkeep with the latest technologies and corporate changes on a continuous basis
• Perform standby duty based on rotation basis
• Able to work independently with minimal supervision when tasks are assigned
• Any other ad-hoc assigned by superior

Skills & Experiences

• Minimum 3 - 5 years’ experience in similar field
• Minimum Diploma/Degree holder on IT related discipline
• Those without certification but with strong x86/storage mid to enterprise hardware experience will be considered
• Well trained in field engineering, troubleshooting methodology, problem determination and remedial action plan.
• Hardware Troubleshooting experience in x86/x64 based systems (IBM, Hewlett Packard, Dell, SUN/Oracle, Cisco UCS and etc.), SAN, NAS storage & HCI.
• Familiar with data center equipment common operating system, Virtualization solutions and infrastructure setup
• Able to communicate clearly and concisely, both orally and in writing.

Contributes positively as a team player and align to business goals.

• Experience in independent hardware maintenance, services coordination
• A service-oriented, open mindset
• Thrive in a fast-paced collaborative environment
• Team player, openness towards different cultures
• Self-motivated and delivery focused
• Able to lift and move computer parts < 15KG for parts replacement.
• Able to perform system rack mounting with minimal support.

Preferred:

• Industrial certification from OEM/principle(IBM/HP/Dell/Cisco UCS/EMC/NetApp)
• Cisco and network devices implementation experience
• Prior regional exposure performing remote L2/L3 support