Consulting Engineer

Jobtailor

Mabalacat

On-site

PHP 900,000 - 1,500,000

Full time

14 days+

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Job summary

Jobtailor is seeking an experienced IT professional to provide L3 backend support and manage escalated incidents across server, storage, and networking environments.

The role requires delivering technical guidance, designing solutions, and coordinating pre-sales activities while maintaining strong customer engagement and detailed documentation. Opportunities for on-site visits and cross-functional collaboration are available.

Qualifications

Candidates must possess a college degree.
Training and Certification would be an advantage.
Depending on the CE’s primary skillset(s) maintain minimum certification on each of the technologies.
AIX - IBM Certified System Expert
IBM Storage - IBM Certified Specialist - Midrange Storage Technical Support
Linux – Linux Professional Institute – Certification 2 or RedHat Certified System Administrator
Microsoft - Microsoft Certified Solutions Expert (MCSE): Server Infrastructure
HP-UX - HP-UX Certified System Engineer
Solaris – Oracle Certified Professional
VMWare – VMWare Certified Professional
CCNA / CCNA – Cisco Certified Professional
JNCD / JNCIA – Juniper Certified Professional
TSM - IBM Certified Deployment Professional
Must have 7 years up of experience handling remote break-fix hardware device maintenance, IT Server, Storage and Networking Operating System support.
Must have 7 years up of experience in networking server and storage hardware and software.
Must have exposure/experience in analysis of Networking, Storage, UNIX and Windows related software issues.

Responsibilities

Provide L3 backend support to escalated tickets.
Conduct incident changes related to server, storage, and networking hardware and software.
Analyse customer requirements to ensure TRT’s solution is technically accurate and complete by providing technical recommendations and formulating pre-sales consultations forms (PSC’s).
Conduct high-level changes to a customer’s environment by creation Change Request Form (CRF) and Scope of Work (SOW) documentation.
Engage in short to long term professional services project implementation and deployment.
Frequently communicate with the customer throughout the job delivery process.
Attend pre-sales meetings, conduct solution design and presentations, and answer technical queries from the customer.
Provide technical guidance and support to Global Support Delivery (GSD) and Field Engineers (FE) for escalated service calls.
Attend the customer site when necessary to perform escalated hardware or software fault resolution.
Document technical procedures and processes and update TRT knowledge database.

Skills

Backend Support

Incident Management

Technical Recommendations

Change Request Documentation

Scope of Work Documentation

Project Implementation

Fault Resolution

Technical Procedure Documentation

Customer Requirement Analysis

Pre-Sales Consultation

Education

College Degree / Bachelor's degree

Tools

IBM Certified System Expert

IBM Certified Specialist - Midrange Storage Technical Support

Linux Professional Institute Certification 2

Microsoft Certified Solutions Expert

HP-UX Certified System Engineer

Oracle Certified Professional

VMWare Certified Professional

Cisco Certified Professional

Juniper Certified Professional

IBM Certified Deployment Professional

Job description

Provide L3 backend support to escalated tickets.
Conduct incident changes related to server, storage, and networking hardware and software.
Analyse customer requirements to ensure TRT’s solution is technically accurate and complete by providing technical recommendations and formulating pre-sales consultations forms (PSC’s).
Conduct high-level changes to a customer’s environment by creation Change Request Form (CRF) and Scope of Work (SOW) documentation.
Engage in short to long term professional services project implementation and deployment.
Frequently communicate with the customer throughout the job delivery process.
Attend pre-sales meetings, conduct solution design and presentations, and answer technical queries from the customer.
Provide technical guidance and support to Global Support Delivery (GSD) and Field Engineers (FE) for escalated service calls.
Attend the customer site when necessary to perform escalated hardware or software fault resolution.
Document technical procedures and processes and update TRT knowledge database.

Requirements

Candidates must possess a College Degree Holder.
With Training and Certification would be an advantage.
Depending on the CE’s primary skillset(s) maintain minimum certification on each of the technologies.
AIX - IBM Certified System Expert
IBM Storage - IBM Certified Specialist - Midrange Storage Technical Support
Linux – Linux Professional Institute – Certification 2 or RedHat Certified System Administrator
Microsoft - Microsoft Certified Solutions Expert (MCSE): Server Infrastructure
HP-UX - HP-UX Certified System Engineer
Solaris – Oracle Certified Professional
VMWare – VMWare Certified Professional
CCNA / CCNA – Cisco Certified Professional
JNCD / JNCIA – Juniper Certified Professional
TSM - IBM Certified Deployment Professional
Must have 7 years up of experience handling remote break-fix hardware device maintenance, IT Server, Storage and Networking Operating System support.
Must have 7 years up of experience in networking server and storage hardware and software.
Must have exposure/experience in analysis of Networking, Storage, UNIX and Windows related software issues.

Demonstrates extensive expertise in backend support, incident management, and technical solution design, with a strong focus on customer engagement and documentation. Proficient in providing technical guidance and support for hardware and software fault resolution in complex environments.

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