Senior Systems Engineer

Eze Castle Integration, Inc.; Taguig; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Eze Castle Integration, Inc. is looking for a Senior Systems Engineer to enhance technical delivery for clients. This role involves supporting cloud implementations and managing escalations in desktop engineering and networking.

The ideal candidate should have a Bachelor’s degree in IT or significant experience, with advanced skills in Microsoft 365/Azure and Active Directory. Strong problem-solving capabilities with technical lead experience are essential. The position is based in Taguig, Metro Manila, Philippines.

Qualifications

• 6+ years experience in a technology administration role.
• Advanced knowledge of Windows Server and Windows 10/11.
• Experience in virtualization administration on platforms like Hyper-V.

Responsibilities

• Provide advanced support for cloud infrastructures.
• Collaborate as a tier 3 escalation point for client support teams.
• Document processes and procedures for internal knowledge base.

Skills

Cloud infrastructures support (Microsoft 365/Azure)

Technical Lead for migrations

Active Directory support

Incident response management

Education

Bachelor’s degree in Information Technology or equivalent experience

Tools

Microsoft Exchange

Microsoft Azure

VMware vSphere

Job description

The Opportunity

As a Senior Systems Engineer, you will play a key role in our technical delivery team to drive the technology programs, including Cloud implementation and support, desktop engineering escalation and networking for a defined portfolio of clients. Using latest and greatest technologies and solutions, you will support our client’s innovation by following a set of standards and best practices in a rapidly evolving technology landscape.

What you will do

• Provide advanced support of cloud infrastructures such as Microsoft 365/Azure (Azure AD, Exchange Online, SharePoint Online, OneDrive for Business, Teams, Intune)
• Collaborate with, and act as a tier 3 escalation point for Client Technology Management, Service Desk, Engineering, and other client support teams
• Implement and manage enterprise mail platform and security systems such as Microsoft Exchange or Exchange Online
• Act as a Technical Lead for migrations, implementations, relocations, etc
• Take ownership of complex technical challenges and provide long term fixes based on root cause analysis
• Document processes and procedures which explain system functionality or regular tasks to contribute to our internal knowledge base including architecture diagrams, runbooks, and standard operating procedures (SOP)
• Audit undocumented client environments and provide technical recommendations based on findings
• Apply best‑practice configurations to client security platforms such as Azure Active Directory Conditional Access, DUO Multifactor Authentication (MFA) services
• Perform system maintenance tasks including software and operating system patching, software version upgrades, critical patch applications, and vulnerability remediation
• Provide advanced support of Active Directory such as Domain Controller upgrades, Group Policy creation, scheduled software deployments, network policy maintenance, and certificate management
• Interface with common technology support tools such as Remote Monitoring and Management (RMM), Mobile Device/Mobile Application Management, Anti‑Virus/Anti‑Malware

Who you are

• Bachelor’s degree in an Information Technology related field, or a minimum of 6+ years comparable experience in a technology administration role
• Advanced knowledge of Microsoft Operating Systems such as Windows Server and Windows 10/11
• Advanced administration experience with Public Cloud platforms with focus in Microsoft 365 and Azure (Azure AD, Exchange Online, SharePoint Online, OneDrive for Business, Teams, Intune)
• Experience in administration of e‑mail platforms and security integrations such as Exchange Online
• Experience in virtualization administration on platforms such as VMware vSphere and Hyper‑V
• Proficient in incident response management during security events and high‑priority escalations, as well as disaster recovery and business continuity activations

Bonus points if you have

• Experience with Managed Service Providers (MSP) preferred
• Financial Services or Life Science industry experience a plus