System Administrator (MS 365)

Satellite Office; Metro Manila; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Satellite Office is seeking a Systems Administrator – Client Services to administer and enhance enterprise IT systems, focusing on end-user environments, identity lifecycle integrations, and MS 365 services. The role includes Jira administration and ITSM process improvements.

Ideal candidates bring 6+ years in enterprise IT support, strong Microsoft tech experience, and a proactive, collaborative mindset to work with global teams in a fast-paced environment.

Qualifications

• 6+ years in Help Desk/Client Services within an enterprise environment.
• 6+ years supporting Microsoft technologies: Exchange Online, AD, SharePoint Online, 365.
• 4+ years with endpoint/MDM platforms: Intune, Autopilot, JAMF.
• Experience with Jira administration (workflows, automation, dashboards, integrations).
• Exposure to AI-driven tools, automation, and modern workplace technologies.
• Microsoft certifications preferred.

Responsibilities

• Perform Systems Administration across the enterprise IT environment, focusing on performance and reliability.
• Manage and support endpoint platforms: Intune, Autopilot, JAMF; handle patching and lifecycle.
• Support identity and access architecture: Workday, Active Directory, Entra ID; maintain JML processes.
• Administer Microsoft 365 services: Exchange Online, SharePoint Online, Teams; governance and site lifecycle.
• Serve as Jira Administrator: workflows, permissions, dashboards, and integrations.
• Partner with IT Desktop Support to assess and remediate operational risk across endpoints and apps.
• Act as escalation point for Global Help Desk with advanced troubleshooting.
• Monitor, audit, and report on performance; identify incidents and propose improvements.
• Implement AI-driven tools and automation; support patch management and deployments.
• Communicate clearly with users, leadership, and stakeholders; document changes per process.

Skills

Communication

Analytical skills

Ownership mindset

Independent worker

Multitasking

Project leadership

Documentation

Business language translation

Collaboration

Calm under pressure

Curiosity about AI

Tools

Intune

Autopilot

JAMF

Active Directory

Entra ID

Microsoft 365

Exchange Online

SharePoint Online

Teams

Workday

Jira

AI tooling / automation

Job description

Job Summary

Systems Administrator – Client Services

The Systems Administrator, part of the Support Layer of the Digital Technology Team, is responsible for administering, engineering, and enhancing systems, applications, and support-layer technologies that mature BDA’s global IT environment. The position plays a critical role in modern endpoint management, identity lifecycle integration (Workday → Active Directory → Entra ID), and Microsoft 365 services, ensuring a secure, scalable, and high-performing user environment. Additionally, the Systems Administrator is responsible for Jira administration, enabling streamlined workflows, automation, and continuous improvement across Digital Technology and Operations.

Job Description

Duties and Responsibilities

• Perform Systems Administration across BDA’s enterprise IT environment, including monitoring, reporting, and continuous improvement of system performance and reliability.
• Manage and support endpoint platforms including:
  • Microsoft Intune
  • Windows Autopilot
  • JAMF
  • Support Windows and Apple (macOS, iOS) device lifecycle, provisioning, compliance, and patching
• Support identity and access architecture integrating:
  • Workday
  • Active Directory
  • Microsoft Entra ID
  Maintain identity synchronization, provisioning, and Joiner/Mover/Leaver (JML) processes
• Administer Microsoft 365 services including:
  • Microsoft Exchange Online
  • Microsoft SharePoint Online
  • Microsoft Teams
  • Support SharePoint governance, permissions, and site lifecycle
  • Serve as a Microsoft 365 power user, supporting and optimizing:
    • Microsoft Excel
    • Microsoft Word
    • Microsoft Teams
    • Microsoft SharePoint Online
    Develop templates, workflows, and productivity improvements
• Act as Jira Administrator, managing:
  • Workflows, automation rules, permissions, dashboards, and integrations
  • Continuous improvement of ITSM processes and reporting
• Partner with IT Desktop Support leadership to assess and remediate operational risk across endpoint, application, and executive technology environments
• Act as an escalation point for the Global Help Desk, providing advanced troubleshooting, root cause analysis, and high-touch executive support
• Conduct system monitoring, auditing, and reporting to proactively identify performance issues, instability, and recurring incidents
• Implement and support AI-driven tools, automation frameworks, and predictive troubleshooting solutions
• Facilitate patch management and software deployment:
  • OS updates, firmware, and application patching
  • Deployment scheduling, compliance tracking, and remediation
  • Recommend and implement system upgrades aligned with scalability, resiliency, and modernization goals
  • Execute all work in accordance with Change Management processes, including documentation, testing, and validation
  • Maintain clear, proactive communication with users, leadership, and stakeholders
• Perform additional duties as assigned, including occasional evening or weekend work

Job Skills and Traits

• Exceptional communication skills with C-suite and Executive Leadership; professional, discreet, and approachable
• Strong analytical and troubleshooting skills with ability to diagnose complex technical issues quickly
• Hands‑on, detail‑oriented engineer with strong ownership mindset
• Ability to work independently and drive initiatives to completion
• Strong multitasking and prioritization skills in a fast-paced environment
• Proven ability to lead small to medium technical initiatives or projects
• Strong documentation discipline and process orientation
• Ability to translate technical concepts into clear business language
• Collaborative team player with strong interpersonal skills
• Calm, solutions‑oriented mindset under pressure
• Curiosity and adaptability toward emerging technologies, including AI and automation

Qualifications

• 6+ years of Help Desk/Client Services experience in an enterprise environment
• 6+ years supporting Microsoft technologies including:
  • Microsoft Exchange Online
  • Active Directory
  • Microsoft SharePoint Online
  • Microsoft 365
• 4+ years experience with endpoint and MDM platforms:
  • Intune, Autopilot, JAMF
  • Endpoint patching and software deployment
  • Identity and access management (AD/Entra ID)
  • System monitoring, performance tuning, and troubleshooting
  • User account management and access control
  • System updates, patching, and lifecycle management
  • Documentation and process standardization
• Experience with Jira administration (workflows, automation, dashboards, integrations)
• Exposure to or interest in:
  • AI-driven tools, automation, and modern workplace technologies
• Microsoft certifications preferred