System Support & Quality Analyst - Order-to-Cash

LSEG; Taguig; On-site; PHP 400,000 - 560,000; Full time

Job summary

London Stock Exchange Group (LSEG) seeks an Associate Specialist, System Support, Service Quality to assist the sales and order management teams by resolving system issues in ordering and quote-to-cash systems. You will help improve customer experience through faster turnaround times and accurate data handling.

The role requires experience in order/customer support, strong data interpretation, and excellent written and verbal communication skills.

Qualifications

• Previous experience in Order/ Customer Support functions.
• Applies general knowledge of business, developed through education, to make informed judgements.
• Good data interpretation skills.
• Good understanding of computer systems; knowledge on SAP, SalesForce and Siebel is an advantage
• Has excellent focus for accuracy, completeness and improvement for assigned tasks which leads to providing an excellent customer experience
• Ability to prioritize and has attention to details
• High interest about learning
• Should possess excellent written and verbal communication skills
• Ability to work independently on multiple activities, showing appropriate level of prioritization and critical issue management skills
• Should be willing to work in any shift schedule.

Responsibilities

• Support issues encountered within the implementation of the order to billing process and provide ongoing order management support.
• Resolve client concerns and coordinate data issues and daily communications.
• Own system issue support for the order life cycle including order preparation, monitoring, permissioning and billing/credits/cancellations for new and renewal orders.
• Provide timely support and resolutions.
• Handle internal queries relating to quote/order issues, billing and client account information errors.

Skills

Customer Support

Data interpretation

Attention to detail

Written and verbal communication

Independent work

Tools

SAP

Salesforce

Siebel

Job description

London Stock Exchange Group (LSEG) seeks an Associate Specialist, System Support, Service Quality to assist the sales and order management teams by resolving system issues in ordering and quote-to-cash systems. You will help improve customer experience through faster turnaround times and accurate data handling.

The role requires experience in order/customer support, strong data interpretation, and excellent written and verbal communication skills.