Order-to-Billing System Support Specialist

London Stock Exchange Group; Taguig; Presencial; PHP 420.000 - 660.000; Jornada completa

Descripción de la vacante

London Stock Exchange Group (LSEG) seeks a Specialist, System Support, Service Quality to assist the sales and order management team by fixing relevant system issues in the ordering and quote-to-cash applications.

They also consistently enhance customer experience through improving timeliness in service delivery by achieving the guaranteed average turnaround time based on agreed product/process and reducing the resolution time with agreed quality.

Formación

• Previous experience in Order/ Customer Support functions.
• Good data interpretation skills.
• Good understanding of computer systems; knowledge on SAP, Salesforce and Siebel is an advantage.
• Excellent written and verbal communication skills.
• Ability to prioritize and manage multiple activities with attention to detail.
• Willingness to work in any shift schedule.

Responsabilidades

• Assist with issues within the implementation of the order to billing process and provide ongoing order management support.
• Display proficiency in solving client concerns and coordinating data issues; handle customer communications daily.
• Own system issue support for the order life cycle, including order preparation, monitoring, permissioning and billing/credits/cancellations for new and renewal orders.
• Provide timely support and resolutions.
• Handle and resolve internal queries relating to quote/order issues, billing and client account information errors.

Conocimientos

Order support

Customer support

Data interpretation

Communication

Independent work

Shift flexibility

Herramientas

SAP

Salesforce

Siebel

Descripción del empleo

London Stock Exchange Group (LSEG) seeks a Specialist, System Support, Service Quality to assist the sales and order management team by fixing relevant system issues in the ordering and quote-to-cash applications.

They also consistently enhance customer experience through improving timeliness in service delivery by achieving the guaranteed average turnaround time based on agreed product/process and reducing the resolution time with agreed quality.