Global Order Management Specialist

LSEG Business Services RM; Taguig; On-site; PHP 3,201,000 - 5,122,000; Full time

Job summary

London Stock Exchange Group (LSEG) seeks an Associate in the Order Management team to support end-to-end order management, billing, account management, and fulfillment, ensuring requests are handled accurately and within SLAs across regions including AMERS. This role collaborates with Customer Service, Sales, Billing, and Operations to resolve queries and maintain accurate case records.

The position contributes to continuous process improvements within a global service delivery model, helping

Responsibilities

• Manage end-to-end customer requests related to order management, billing, account management, and fulfillment, ensuring accurate and timely resolution within agreed SLAs.
• Collaborate with Customer Service, Sales, Billing, Operations, and other global teams to resolve customer queries and support a consistent customer experience.
• Communicate clearly and professionally with customers and internal teams through email, calls, and other communication channels.
• Maintain accurate and complete case records, actions, updates, and supporting documentation in relevant systems.
• Identify recurring issues and opportunities for improvement and contribute ideas that improve processes and customer experience.

Job description

London Stock Exchange Group (LSEG) seeks an Associate in the Order Management team to support end-to-end order management, billing, account management, and fulfillment, ensuring requests are handled accurately and within SLAs across regions including AMERS. This role collaborates with Customer Service, Sales, Billing, and Operations to resolve queries and maintain accurate case records.

The position contributes to continuous process improvements within a global service delivery model, helping