Sales Order Specialist

LSEG Business Services RM; Taguig; On-site; PHP 360,000 - 600,000; Full time

Job summary

London Stock Exchange Group (LSEG) is seeking an Associate Sales Order Specialist to manage the complete order-to-billing process for a designated client base and geographic area. You will ensure accuracy, maintain strong client relationships, and support the Specialist Products line while adhering to internal controls.

The role emphasizes timely processing, data accuracy, and effective cross-functional collaboration to enhance customer experience and meet company objectives.

Qualifications

• Strong data interpretation and accuracy in handling order data.
• Experience with SAP, Salesforce or Siebel is advantageous.
• Excellent written and verbal communication.
• Ability to prioritize, multitask, and work independently.
• Associate-level role focusing on order-to-cash processes.

Responsibilities

• Own end-to-end order life cycle from order preparation to billing.
• Support end-to-end process for Specialist Products.
• Build and maintain relationships with internal and external customers.
• Ensure SOX compliance and third-party guidelines.
• Verify client positions for sales and financial reporting.
• Resolve billing disputes following departmental guidelines.
• Update billing dates and statuses in back-office systems.
• Handle inquiries on quote/order status and compliance.

Skills

Data interpretation

SAP

Salesforce

Siebel

Attention to detail

Prioritization

Teamwork

Communication skills

Independent work

Tools

SAP

Salesforce

Siebel

Job description

The Sales Order Specialist generates quotes and enters order information into relevant systems, supporting the quote to billing processes. They also consistently enhance customer experience through improving timeliness in service delivery by achieving the guaranteed average turnaround time, based on agreed product/process and reducing the resolution time with agreed quality for sophisticated requests and specialty accounts (may include implementation of Service Level Agreement). The successful candidate is responsible for the order process for a designated group of customers or a designated geographical area; meeting requirements in an accurate and timely manner, providing expertise to internal and external customers in all related matters, thereby delivering customer happiness whilst ensuring that the company's goals and objectives are met.

Role Responsibilities

• Responsible for the implementation of the entire order to billing process and for providing ongoing order management support for sales and clients.
• Support the end-to-end process of Specialist Products
• Aligned to a designated client base and is accountable for establishing relationships with internal and external customers, playing a key role in improving service results.
• Confirms all client positions are accurate for sales and financial reporting and is accountable for adhering to SOX compliance controls and third-party guidelines.
• Own and handle the entire end to end order life cycle, including order preparation, order monitoring, permissioning and billing/credits/cancellations for new and renewal orders.
• Acquire information required to process orders (user data, product reference details, installation details, exchange requests, billing dates, sales codes, billing account contacts).
• Ensure appropriate technical and commercial approvals are in place.
• Provide research and support for billing disputes, ensuring issues are resolved according to departmental guidelines (which may include Service Level Agreements).
• Ensure any off-line pricing calculators and/or product-specific checklists are completed.
• Verify equipment needs, communication requirements and general client needs, making sure to provide timeframes and set client expectations accordingly.
• Handle pending book calls with internal partners, raising all delays where interaction is required.
• Make sure forecasted install and billing effective dates are accurately uploaded into local database/back-office order tracking system. Implement release of billing for all services and charges.
• Maintain accurate client site billing & location details and contact/user records on internal systems.
• Reconcile out of date Opportunities to orders.
• Provide timely support and resolution regarding Data and Compliance issues.
• Review Free Trial expiration notices with account teams.
• Process order adjustments, applying appropriate commercial policies and guidelines.
• Establish key client and sales relationships in order to facilitate improved administration and customer satisfaction.
• Assist in annual renewals processing, including analyzing pricing, reviewing amendments and invoicing
• Handle and resolve external & internal queries relating to quote/order status, billing, client account information/ permissioning, and compliance issues.

Required Skills and Experience

• Good data interpretation skills
• Good proven understanding of computer systems; knowledge on SAP, SalesForce and Siebel is an advantage
• Has phenomenal focus for accuracy, completeness and value for assigned tasks which leads to providing an excellent customer experience
• Ability to prioritize and has attention to details
• High interest in learning and champions effective teamwork
• Deadline-oriented and ability to multi-task
• Should possess excellent written and verbal communication skills
• Ability to work independently on multiple activities, showing appropriate level of prioritization and escalation skills

Career Stage:

Associate

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we