Application Management Officer (Deployment)

PJ Lhuillier Group of Companies; Makati; On-site; PHP 600,000 - 800,000; Full time

Job summary

PJ Lhuillier Group of Companies in Makati is looking for a skilled professional to manage application support for business applications. The role involves troubleshooting issues and monitoring application performance to ensure smooth operation.

The ideal candidate should have a degree in computer science or engineering and at least three years of relevant experience. Responsibilities include supporting incidents, maintaining application availability, and ensuring compliance with cybersecurity standards.

Qualifications

• At least three years of work-related experience in application support.
• Experience in managing IT operations and system administration.
• Proficient in troubleshooting application issues.

Responsibilities

• Provides first-line to second-line support for application-related incidents.
• Monitors and maintains the performance of enterprise applications.
• Conducts root cause analysis for recurring issues.

Skills

Application support

IT operations

System administration

Incident and Service Management

API and Integration Technologies

Education

Graduate of computer, engineering, or math courses

Job description

The position is primarily responsible for ensuring the stability, availability, and efficient operation of business applications. The position is also responsible for monitoring the application performance, resolving technical issues, and recommending improvements to enhance user experience.

Key Responsibilities

• Provides first-line to second-line support for application-related incidents and service requests.
• Monitors and maintains the availability and performance of enterprise applications.
• Troubleshoots application issues and service requests. Coordinate with internal IT teams and vendors for problem resolution.
• Conducts root cause analysis for recurring issues and recommends long-term solutions.
• Supports regular patching, upgrades, and maintenance of applications to minimize business disruptions.
• Ensures proper documentation of changes, fixes, and restoration. Adheres to cybersecurity and compliance standards.

Job Qualifications

• Graduate of computer, engineering, or math courses
• At least three (3) years of work-related experience in application support, IT operations, or system administration
• Experience in Incident and Service Management
• Knowledgeable of API and Integration Technologies