System Administrator

INTELEGENCIA BPO LLC CORP.; Pasig; On-site; PHP 290,000 - 469,000; Full time

Job summary

INTELEGENCIA BPO LLC CORP in Pasig is seeking a detail-oriented System Administrator to support order management, sales administration, and customer account maintenance for a US-based client. The role emphasizes accurate order assignments, reliable customer records, and timely administrative support to the sales team.

You will monitor orders and payments, coordinate data cleanup, and prepare weekly reports.

Qualifications

• Two years of experience in sales support, order management, customer service, administrative support, or related field.
• Excellent written and verbal English communication skills, with prior experience supporting US-based clients.
• Strong attention to detail and the ability to manage large volumes of data accurately.
• Proficiency in Microsoft Excel, Outlook, and other Microsoft Office applications.
• Experience using CRM, order management, ERP, or similar business systems; MarketTime experience is preferred.
• Strong organizational, analytical, and problem-solving skills.
• Ability to prioritize multiple tasks, meet deadlines, and work independently in a fast-paced environment.
• Professional email etiquette and the ability to communicate effectively with customers and internal stakeholders.

Responsibilities

• Review and assign unassigned orders daily, ensuring accurate sales representative, territory, division, and customer account assignments.
• Maintain accurate customer and order records, including account merges, order coding, and data cleanup.
• Follow up on market and out-of-territory orders to ensure the completion of required documentation and payments.
• Prepare and distribute weekly sales, territory, division, and market-related reports.
• Support sales representatives by monitoring open quotes, outstanding orders, and customer follow-ups.
• Communicate with customers to obtain missing documentation, resolve account discrepancies, and facilitate payment collection.
• Coordinate pre-market and post-market activities, including reporting, communications, and calendar management.
• Assist in training temporary staff on MarketTime processes and order entry procedures.
• Identify opportunities to improve workflows, data accuracy, and operational efficiency.
• Support special projects and other administrative tasks as assigned.

Skills

English communication

Attention to detail

Organizational skills

Analytical thinking

Problem-solving

Task prioritization

Professional email etiquette

Multi-tasking

US client communication

Interpersonal skills

Tools

Microsoft Excel

Outlook

Microsoft Office

CRM

MarketTime

Job description

We are seeking a detail-oriented and organized System Administator to support order management, sales administration, customer account maintenance, and reporting activities for a US-based client.

The successful candidate will help ensure accurate order assignments, maintain reliable customer records, monitor outstanding orders and payments, and provide timely administrative support to sales representatives. This role requires strong communication skills, analytical thinking, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

• Review and assign unassigned orders daily, ensuring accurate sales representative, territory, division, and customer account assignments.

• Maintain accurate customer and order records, including account merges, order coding, and data cleanup.

• Follow up on market and out-of-territory orders to ensure the completion of required documentation and payments.

• Prepare and distribute weekly sales, territory, division, and market-related reports.

• Support sales representatives by monitoring open quotes, outstanding orders, and customer follow-ups.

• Communicate with customers to obtain missing documentation, resolve account discrepancies, and facilitate payment collection.

• Coordinate pre-market and post-market activities, including reporting, communications, and calendar management.

• Assist in training temporary staff on MarketTime processes and order entry procedures.

• Identify opportunities to improve workflows, data accuracy, and operational efficiency.

• Support special projects and other administrative tasks as assigned.

Qualifications and Requirements

• At least two years of experience in sales support, order management, customer service, administrative support, or a related field.

• Excellent written and verbal English communication skills, with prior experience supporting US-based clients.

• Strong attention to detail and the ability to manage large volumes of data accurately.

• Proficiency in Microsoft Excel, Outlook, and other Microsoft Office applications.

• Experience using CRM, order management, ERP, or similar business systems; MarketTime experience is preferred.

• Strong organizational, analytical, and problem-solving skills.

• Ability to prioritize multiple tasks, meet deadlines, and work independently in a fast-paced environment.

• Professional email etiquette and the ability to communicate effectively with customers and internal stakeholders.

Preferred Qualifications

• Experience supporting field sales teams or manufacturers' representative organizations.

• Experience preparing sales, territory, division, and performance reports.

• Familiarity with order processing, payment collection, and customer account maintenance.

• Previous experience coordinating sales operations and administrative workflows for US-based businesses.

Recruitment Process

Qualified candidates will undergo the following selection stages:

• Skills Assessment: English grammar, email etiquette, and Microsoft 365 proficiency.

• Operations Interview: Evaluation of relevant experience, communication skills, and operational competencies.

• Client Interview: Assessment of suitability for the role and client requirements.

• Background Check: Completion of the required pre-employment verification process.