Support Specialist Tier 1 (UK)

Cloudstaff; Makati; Hybrid; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Comprehensive health and life insurance

Flexible leave credits

Quarterly perks boxes

Annual Performance Review with Salary Increase

Company-provided PC/Laptop

Job summary

A leading outsourcing company based in Makati seeks a Support Specialist Tier 1 to provide exceptional software support to US-based customers. This hybrid role involves maintaining strong product knowledge and delivering excellent customer service. Ideal candidates will possess experience with Zendesk and Microsoft Office, strong communication skills, and a proactive mindset. Join a vibrant office environment that promotes creativity and career growth, along with comprehensive perks including health insurance and flexible leave credits.

Qualifications

• Proven experience in an administrative support role.
• Exceptional attention to detail and accuracy.
• Ability to work in fast-paced environments.

Responsibilities

• Provide software support to US-based customers.
• Maintain knowledge of products and system functionality.
• Collaborate closely with fellow support technicians.

Skills

Experience using Zendesk

Excellent verbal communication

Team player attitude

Organisational skills

Solution-oriented mindset

Tools

Microsoft Office

Loan processing software

Job description

Job Description

Hybrid - Makati 1-3 Yrs Exp Bachelor Full-time

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

We are currently on the lookout for a Support Specialist Tier 1 (UK) to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role? Attach a 1‑2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!

Work Arrangement: Hybrid

Schedule: Mid Shift, Night Shift

Responsibilities

• Provide software support to US‑based customers.
• Maintain strong knowledge of our products and system functionality.
• Identify user‑related versus system‑related issues accurately.
• Provide timely case updates to customers.
• Meet and maintain Service Level Agreements consistently.
• Serve as the primary responder to incoming support calls.
• Collaborate closely with fellow support technicians.
• Provide technical assistance and user training.
• Deliver excellent customer service and build strong relationships.

Qualifications and Requirements

• Experience using Zendesk and Microsoft Office required.
• Excellent verbal and written communication skills.
• Strong team‑player with dependable, flexible attitude.
• Ability to work shifting schedules in 24/7 operations.
• Highly organized and responsive in fast‑paced environments.
• Proven experience in an administrative support role, preferably within finance, mortgage broking, or banking.
• Exceptional attention to detail and an uncompromising commitment to accuracy.
• Strong organisational skills with the ability to prioritise daily tasks and manage multiple files simultaneously.
• Excellent written and verbal communication skills for professional liaison with lenders, solicitors, and internal teams.
• Proactive and solution‑oriented mindset, with the ability to work independently and as part of a team.
• Familiarity with loan processing software (e.g., Mercury, ApplyOnline) and document platforms (e.g., Ezidox) is highly advantageous.
• A basic understanding of mortgage lending compliance (ASIC, NCCP) is preferred.
• You embody our core values: meticulous ('Phenomenal presentation'), innovative ('Innovator and builder'), and driven by creating a positive outcome for clients ('Wealth for all' / 'Experience wonder').

Perks & Benefits (Work From Home/Hybrid)

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent.
• Flexible leave credits which may be used for vacation, emergency, and sick leaves.
• Quarterly perks boxes for WFH staff, offering groceries and snacks.
• Superb and exciting Mid‑Year Parties – with items to give away and cash prizes.
• Endless opportunities for career advancement.
• Annual Performance Review with Salary Increase.
• Company‑provided PC/Laptop and fiber internet connection.
• Tech‑on‑wheels Support.
• Participation in CS Social Clubs and Special Interest Groups to connect with colleagues.
• International career growth and connections.
• Unlimited cash incentives for hired referrals.
• Mental Wellness Employee Assistance program through Lifeworks.
• In‑house psychiatrist available to support employees' well‑being.
• Employee Share Units program.
• Cloudstaff Dream Points – to be used for bidding useful items like appliances, kitchenettes, etc.

About Cloudstaff

Cloudstaff : Build Your Career, Anywhere. Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We’re passionate about creating a work environment that fosters your professional growth and overall well‑being.

Why Cloudstaff is the #1 Workplace?

• • Award‑winning Culture: We’re committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition.
• • Invest in You: We support your development through comprehensive training programs, mentoring, and opportunities for career advancement.
• • Thrive as an Individual: We offer a strong work‑life balance with flexible schedules, meaningful perks, and a collaborative team environment.

To become a priority applicant, please share a 1‑2 minute video introduction detailing your experience in this specific role. Upload your video to the CSJobs platforms. Use a clean, distraction‑free background and speak clearly and articulately.