Support Specialist: Customer Care & Problem Solving

Work-1 Manpower Recruitment Services; Cebu City; On-site; PHP 248,000 - 331,000; Full time

Job summary

Work-1 Manpower Recruitment Services is seeking a Call Center Representative in Cebu City. The role involves handling customer inquiries, providing product information, and resolving issues with a focus on service quality. You will document interactions in the CRM and work closely with the team to improve satisfaction.

The position emphasizes strong communication, problem-solving, and adaptability in a fast-paced setting with a structured schedule.

Qualifications

• Excellent customer service and communication skills.
• Ability to handle multiple inquiries and stay calm under pressure.
• Proactive problem solving to resolve customer issues.
• Adaptability and resilience in a fast-paced environment.

Responsibilities

• Respond to customer inquiries in a professional and courteous manner.
• Assist customers with product information and troubleshoot issues effectively.
• Document customer interactions and feedback in the CRM system.
• Collaborate with team members to enhance customer satisfaction and service efficiency.
• Maintain up-to-date knowledge of products and services to provide accurate information.

Skills

Customer service

Communication

Problem solving

Adaptability

Job description

Work-1 Manpower Recruitment Services is seeking a Call Center Representative in Cebu City. The role involves handling customer inquiries, providing product information, and resolving issues with a focus on service quality. You will document interactions in the CRM and work closely with the team to improve satisfaction.

The position emphasizes strong communication, problem-solving, and adaptability in a fast-paced setting with a structured schedule.