SUPPORT SPECIALIST And SOFTWARE INTEGRATOR

Unison Group; Philippines; On-site; PHP 400,000 - 800,000; Full time

Job summary

Unison Group in the Philippines seeks a skilled software professional to work on Oracle databases with SQL/PLSQL, CI/CD, cloud platforms, and microservices. The role emphasizes testing, debugging, and high-quality software development.

You will troubleshoot client software, document issues and resolutions, and tailor integrations to client environments including third-party platforms, with strong collaboration across teams.

Qualifications

• Strong experience with Oracle databases, including SQL and PL/SQL.
• Experience with CI/CD pipelines.
• Familiarity with AWS/Azure and microservices.
• Proficient with unit-level testing tools.
• Familiar with system-level testing tools.
• Experience in formal software development with design, testing, and debugging methodologies.

Responsibilities

• Support SLA/PLA for client products.
• Troubleshoot and resolve issues related to software functionality, user access, and configuration.
• Document issues, troubleshooting steps, and resolutions in the customer support ticketing system.
• Work with clients to understand their software integration requirements and tailor solutions to meet those needs.
• Install, configure, and integrate software applications with client environments, including third party platforms.
• Provide post-integration support, troubleshooting issues, and assisting clients with system optimizations.

Skills

Oracle databases & SQL/PLSQL

CI/CD

Cloud & microservices

Unit testing tools

System testing tools

Software design/testing/debugging

Tools

SVN (Subversion)

Job description

Job Description:

Technical Skills:

Strong experience with Oracle databases, particularly in development and investigation tasks involving SQL and PL/SQL.

Experience with continuous integration/continuous deployment (CI/CD) pipelines.

Familiarity with cloud platforms (e.g., AWS, Azure) and microservices architecture.

Proficient use of unit-level testing tools designed to test basic code assumptions as well as

system-level testing tools.

Previous experience in formal software development with a thorough understanding of software

design, testing, and debugging methodologies.

Experience with version control systems, particularly SVN (Subversion)

Key Responsibilities

Support Service Level and Performance Level Agreements (SLA / PLA) for Client products.

Troubleshoot and resolve customer issues related to software functionality, user access, and configuration.

Document issues, troubleshooting steps, and resolutions in the customer support ticketing system.

Work with clients to understand their software integration requirements and tailor solutions to meet those needs.

Install, configure, and integrate software applications with client environments, including third party platforms.

Provide post-integration support, troubleshooting issues, and assisting clients with system optimizations.