Support Script Analyst (Hybrid) - Growth & Back-Up Script Writing

mrisoftware; Baguio; Hybrid; PHP 391,000 - 614,000; Full time

Benefits offered by this job

Hybrid work (2 days WFH)

HMO coverage

Gym access (24/7)

20 annual leaves

Dependent coverage

Prime Ortigas office location

Nearby MRT stations

Job summary

MRI Software in the Philippines offers a hybrid work model (2 days WFH) with a friendly team environment. The Analyst will manage voicemail script implementations, format script files, and coordinate with clients using Salesforce CRM, Word, and Outlook.

This role grows to back up script writing and involves gathering information from property managers for tailored voicemails. The position emphasizes time management, attention to detail, and the ability to handle multiple priorities while

Qualifications

• Experience using Salesforce CRM for tracking implementations.
• Proficient in Microsoft Word and Outlook.
• Excellent written and spoken communication.

Responsibilities

• Manage and track implementations/opportunities/cases through Salesforce CRM.
• Format and update personalized answering service and onHold music script files.
• Able to juggle multiple responsibilities and projects with competing priorities and deadlines.
• Excellent spoken and written communication skills, with strong typing skills.
• Exceptional attention to detail, always striving for 100% accuracy.
• Proficient in the Microsoft Office Suite; specifically Word and Outlook.
• Flexible and focused self-starter with the ability to follow directives and work independently.
• Other duties as assigned, including cross training to backup for other members of the team.

Skills

Time management

Organizational skills

Strong typing

Excellent communication

Independent work

Attention to detail

Tools

Salesforce CRM

Microsoft Word

Outlook

Job description

MRI Software in the Philippines offers a hybrid work model (2 days WFH) with a friendly team environment. The Analyst will manage voicemail script implementations, format script files, and coordinate with clients using Salesforce CRM, Word, and Outlook.

This role grows to back up script writing and involves gathering information from property managers for tailored voicemails. The position emphasizes time management, attention to detail, and the ability to handle multiple priorities while