Support Analyst - Scripting

MRI India; Baguio; Hybrid; PHP 424,000 - 580,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work (2 days WFH)

HMO coverage for dependents

Gym access

Paid time off 20 days

Employee referral program

Tuition reimbursement

Flexible work location

Job summary

MRI Software is hiring an Analyst to process and implement voicemail scripts, manage account updates via Salesforce, and coordinate with internal and client teams. The role grows toward backup script writing using gathered leasing information.

Strong time management and attention to detail are essential for repetitive tasks in a hybrid office setting. The position aligns with US Eastern hours and requires proficiency in Microsoft Office; benefits include competitive pay, gym access, and flexible

Qualifications

• Experience using Salesforce CRM to manage implementations/opportunities/cases.
• Excellent spoken and written communication skills with strong typing speed.
• Proficient in Microsoft Word and Outlook; able to format and update script files.
• Flexible, self-starter able to work independently and handle multiple priorities.

Responsibilities

• Manage and track implementations/opportunities/cases through Salesforce CRM.
• Format and update personalized answering service and onHold music script files.
• Handle multiple responsibilities with deadlines and priorities.
• Work US Eastern Hours 9am-6pm and follow US holiday schedule.

Skills

Time management

Attention to detail

Communication skills

Typing speed

Organizational skills

Tools

Salesforce

Microsoft Word

Microsoft Outlook

Goldwave

Job description

POSITION SUMMARY

This Analyst will work in a small team environment while processing and implementing new voicemail scripts for the Callmax website, using Goldwave audio editing software. Both new and existing account updates will be managed simultaneously, while communicating with teams internally and with our clients. Over time, this role will expand to be the primary back-up for our script writing position: gathering leasing information from property managers and creating written voicemail scripts tailored to their community (creative writing skills not required!). A successful candidate will have excellent time management and organizational skills, and enjoy repetitive tasks.

RESPONSBILITIES/REQUIREMENTS

Manage and track implementations/opportunities/cases through the Salesforce CRM. Format and update personalized answering service and onHold music script files. Able to juggle multiple responsibilities and projects with competing priorities and deadlines. Excellent spoken and written communication skills, with strong typing skills. Exceptional attention to detail, always striving for 100% accuracy. Proficient in the Microsoft Office Suite; specifically Word and Outlook. Flexible and focused self-starter with the ability to follow directives and work independently. Other duties as assigned, including cross training to backup for other members of the team. This position will work US Eastern Hours 9am-6pm and follow the US holiday schedule (keeping Day Light savings schedule in mind).

Benefits

• Competitive Salary Package
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Hybrid Working Arrangement (2 days WFH)
• HMO coverage with free dependent upon hire
• Free 24/7 access to our office gyms (Ortigas and Makati)
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Plus additional benefits

About Us

From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you! Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people. We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day. At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients. Amazing growth requires amazing employees.

Company Culture & Diversity

MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more. We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success.

At MRI, our company culture is more than a talking point - it’s what makes us shine! We value your hard work and encourage you to be your whole self while you do it. Passion, integrity, and inclusion mixed with a healthy dose of fun is what makes us the right fit for your next career move! We’re completely dedicated to making this the best job you’ve ever had! We want our teams to love working here, so we’ve created some incredible perks for you to enjoy:

• Join our employee-led resource groups to maximize your experience at work.
• Add 16 extra hours to your time off to shorten your workday as part of our Flex at MRI program.
• Utilize 16 hours of paid time to volunteer.
• Know great workers? Our generous employee referral scheme rewards you for bringing in talent.
• Enjoy peace of mind with our regional-specific healthcare benefits for you and your family.
• Big on family? So are we! Our Parental Leave and parental support perks allow you to grow your family comfortably as an MRI employee.
• Maintain a fantastic work-life balance with PTO days plus observed holidays.
• Further your professional development and growth with our tuition reimbursement offerings.
• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year.
• And more!

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