Support Analyst - Scripting

MRI Software; Baguio; Hybrid; PHP 480,000 - 720,000; Full time

Benefits offered by this job

Hybrid Working Arrangement (2 days WFH

HMO coverage with free dependent upon?

Free 24/7 access to our office gyms

20 annual leaves (including 5 credits)

Competitive Salary Package

Career growth opportunities

Prime office location in Ortigas

Job summary

MRI Software in Ortigas, Philippines, seeks an Analyst to process and implement voicemail scripts for the Callmax website, using Goldwave audio editing software. You will manage new and existing account updates while communicating with internal teams and clients.

Over time, the role expands to backup for script writing, gathering leasing information from property managers and creating written voicemail scripts tailored to communities. Strong time management and attention to detail are essential.

Qualifications

• Strong time management and organizational skills.
• Excellent written and spoken communication.
• Attention to detail with a goal of 100% accuracy.

Responsibilities

• Manage and track implementations/opportunities/cases through Salesforce CRM.
• Format and update personalized answering service and onHold music script files.
• Balance multiple projects with competing priorities and deadlines.
• Collaborate with internal teams and clients to ensure smooth operations.

Tools

Salesforce CRM

Microsoft Word

Microsoft Outlook

Job description

Job Description:

Position Summary

This Analyst will work in a small team environment while processing and implementing new voicemail scripts for the Callmax website, using Goldwave audio editing software. Both new and existing account updates will be managed simultaneously, while communicating with teams internally and with our clients.

Over time, this role will expand to be the primary back-up for our script writing position: gathering leasing information from property managers and creating written voicemail scripts tailored to their community (creative writing skills not required!). A successful candidate will have excellent time management and organizational skills, and enjoy repetitive tasks.

Responsbilities/Requirements

• Manage and track implementations/opportunities/cases through the Salesforce CRM.


• Format and update personalized answering service and onHold music script files.


• Able to juggle multiple responsibilities and projects with competing priorities and deadlines.


• Excellent spoken and written communication skills, with strong typing skills.


• Exceptional attention to detail, always striving for 100% accuracy.


• Proficient in the Microsoft Office Suite; specifically Word and Outlook.


• Flexible and focused self-starter with the ability to follow directives and work independently.


• Other duties as assigned, including cross training to backup for other members of the team.

This position will work US Eastern Hours 9am-6pm and follow the US holiday schedule (keeping Day Light savings schedule in mind).

Benefits

• Career growth opportunities in a diverse and supportive work environment.


• Competitive Salary Package


• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)


• Hybrid Working Arrangement (2 days WFH)


• HMO coverage with free dependent upon hire


• Free 24/7 access to our office gyms (Ortigas and Makati)


• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)


• Plus additional benefits

About Us

From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!

Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.

We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.

At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.

We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!

MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.

We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!