Support Analyst: Voicemail Script & Automation

MRI Software; Baguio; Hybrid; PHP 480,000 - 720,000; Full time

Benefits offered by this job

Hybrid Working Arrangement (2 days WFH

HMO coverage with free dependent upon?

Free 24/7 access to our office gyms

20 annual leaves (including 5 credits)

Competitive Salary Package

Career growth opportunities

Prime office location in Ortigas

Job summary

MRI Software in Ortigas, Philippines, seeks an Analyst to process and implement voicemail scripts for the Callmax website, using Goldwave audio editing software. You will manage new and existing account updates while communicating with internal teams and clients.

Over time, the role expands to backup for script writing, gathering leasing information from property managers and creating written voicemail scripts tailored to communities. Strong time management and attention to detail are essential.

Qualifications

• Strong time management and organizational skills.
• Excellent written and spoken communication.
• Attention to detail with a goal of 100% accuracy.

Responsibilities

• Manage and track implementations/opportunities/cases through Salesforce CRM.
• Format and update personalized answering service and onHold music script files.
• Balance multiple projects with competing priorities and deadlines.
• Collaborate with internal teams and clients to ensure smooth operations.

Tools

Salesforce CRM

Microsoft Word

Microsoft Outlook

Job description

MRI Software in Ortigas, Philippines, seeks an Analyst to process and implement voicemail scripts for the Callmax website, using Goldwave audio editing software. You will manage new and existing account updates while communicating with internal teams and clients.

Over time, the role expands to backup for script writing, gathering leasing information from property managers and creating written voicemail scripts tailored to communities. Strong time management and attention to detail are essential.