Support Admin

iSupport Worldwide; Philippines; On-site; PHP 420,000 - 540,000; Full time

Benefits offered by this job

Free lunch

Onsite gym

Weekly fitness activity

Upskilling academy

State-of-the-art facilities

Sleeping quarters

Job summary

iSupport Worldwide is seeking an Admin Support specialist in the Philippines to manage SAP master data, PIRs, and source lists while coordinating RFQ activities with suppliers. You will validate data, escalate issues, and ensure timely updates in shared trackers and IBM Notes.

Daily tasks include reviewing SAP requests, running reports, and maintaining documentation with high accuracy. Cross-functional collaboration and adherence to SLAs are essential to succeed in this role.

Qualifications

• Minimum of 1 year of experience with SAP master data maintenance, including source lists, PIRs, and material master records.
• Background in supply chain operations.
• Proficiency in SAP, Microsoft Office (especially Excel), SharePoint, and other online file-sharing and collaboration platforms.
• Strong attention to detail and commitment to data accuracy, with the ability to follow established processes and identify exceptions requiring escalation.

Responsibilities

• Validate setup information to ensure all required fields are complete, and data is accurate prior to entry and processing in SAP.
• Communicate with Sourcing to clarify missing or conflicting information.
• Manage PIR and Source List creation and maintenance through mass uploads and individual entries, ensuring accurate pricing and supplier information.
• Support further SAP updates related to plant extensions, MRP controllers, and vendor and COO changes.
• Escalate SAP data issues, including missing source lists, incorrect vendor assignments, incomplete PIRs, or mismatched item details.
• Document and track accurate records of all SAP changes, approvals, open issues, ensuring appropriate follow-up and escalation to resolution.
• Meet established timelines and service level expectations for requests.

Skills

SAP Master Data Maintenance

Supply Chain Operations

Attention to detail

Communication

Tools

SAP

Microsoft Excel

SharePoint

IBM Notes

Job description

• Validate setup information to ensure all required fields are complete, and data is accurate prior to entry and processing in SAP
• Communicate with Sourcing to clarify missing or conflicting information
• Manage PIR and Source List creation and maintenance through mass uploads and individual entries, ensuring accurate pricing and supplier information
• Support further SAP updates related to plant extensions, MRP controllers, and vendor and COO changes
• Escalate SAP data issues, including missing source lists, incorrect vendor assignments, incomplete PIRs, or mismatched item details
• Document and track accurate records of all SAP changes, approvals, open issues, ensuring appropriate follow-up and escalation to resolution
• Meet established timelines and service level expectations for requests
• Daily/Weekly Admin Support
• Attend weekly status meetings with cross functional teams to establish priorities and direction
• Review SAP-related requests (i.e. bulletins, reports, and other trackers)
• Run or review SAP reports to identify incomplete, incorrect, or missing item setup data
• Processing Request for Quotes (RFQ)
• Monitor and review the shared task tracker to identify and prioritize new RFQ requests
• Retrieve and review required information and supporting documentation from IBM Notes to support RFQ preparation
• Prepare and organize RFQ packages, ensuring accuracy, completeness, and a professional presentation
• Distribute RFQ requests to designated suppliers in a timely manner and in accordance with established processes
• Maintain and update supplier contact information to ensure accurate and effective communications
• Ensure all required internal stakeholders are included in RFQ communications per company guidelines
• Track RFQ activity and maintain accurate records of submissions, status updates, and related documentation within the shared task tracker
• Communicate professionally and effectively with suppliers and internal stakeholders, demonstrating strong attention to detail and customer service
• Ensure RFQ requests are processed within established timelines and service level expectations
• Follow up with suppliers on missing quotes
• Open up RFQ form and perform quick check of critical info (breakdown, carton info, etc.)
• Posting Specs to Leapfile and Notifying Suppliers
• Review daily bulletin e-mails and identify specifications for processing and accurately log and track information from the daily bulletins into shared document
• Collaborate with internal teams to resolve missing information or discrepancies
• Access IBM notes to retrieve required specs and all associated files and verify document completeness and accuracy prior to release
• Upload documents to the designated online file sharing portal while ensuring proper placement and confirm successful document transmission
• Notify suppliers when files have been uploaded and are ready for download and maintain records of upload dates and supplier notifications
• Monitor deadlines and prioritize spec download activities based on business requirements, ensure all specification uploads are completed accurately and within timelines
• Maintain document security and confidentiality through the distribution process
• Maintain SPVF and Golden Sample downloads into SharePoint site

Key Responsibilities:

• SAP PIR/SL Entry Admin Support
  • Validate setup information to ensure all required fields are complete, and data is accurate prior to entry and processing in SAP
  • Communicate with Sourcing to clarify missing or conflicting information
  • Manage PIR and Source List creation and maintenance through mass uploads and individual entries, ensuring accurate pricing and supplier information
  • Support further SAP updates related to plant extensions, MRP controllers, and vendor and COO changes
  • Escalate SAP data issues, including missing source lists, incorrect vendor assignments, incomplete PIRs, or mismatched item details
  • Document and track accurate records of all SAP changes, approvals, open issues, ensuring appropriate follow-up and escalation to resolution
  • Meet established timelines and service level expectations for requests
• Daily/Weekly Admin Support
  • Attend weekly status meetings with cross functional teams to establish priorities and direction
  • Review SAP-related requests (i.e. bulletins, reports, and other trackers)
  • Run or review SAP reports to identify incomplete, incorrect, or missing item setup data
• Processing Request for Quotes (RFQ)
  • Monitor and review the shared task tracker to identify and prioritize new RFQ requests
  • Retrieve and review required information and supporting documentation from IBM Notes to support RFQ preparation
  • Prepare and organize RFQ packages, ensuring accuracy, completeness, and a professional presentation
  • Distribute RFQ requests to designated suppliers in a timely manner and in accordance with established processes
  • Maintain and update supplier contact information to ensure accurate and effective communications
  • Ensure all required internal stakeholders are included in RFQ communications per company guidelines
  • Track RFQ activity and maintain accurate records of submissions, status updates, and related documentation within the shared task tracker
  • Communicate professionally and effectively with suppliers and internal stakeholders, demonstrating strong attention to detail and customer service
  • Ensure RFQ requests are processed within established timelines and service level expectations
  • Follow up with suppliers on missing quotes
  • Open up RFQ form and perform quick check of critical info (breakdown, carton info, etc.)
• Posting Specs to Leapfile and Notifying Suppliers
  • Review daily bulletin e-mails and identify specifications for processing and accurately log and track information from the daily bulletins into shared document
  • Collaborate with internal teams to resolve missing information or discrepancies
  • Access IBM notes to retrieve required specs and all associated files and verify document completeness and accuracy prior to release
  • Upload documents to the designated online file sharing portal while ensuring proper placement and confirm successful document transmission
  • Notify suppliers when files have been uploaded and are ready for download and maintain records of upload dates and supplier notifications
  • Monitor deadlines and prioritize spec download activities based on business requirements, ensure all specification uploads are completed accurately and within timelines
  • Maintain document security and confidentiality through the distribution process
  • Maintain SPVF and Golden Sample downloads into SharePoint site

Requirements

Required Qualifications:

• Minimum of 1 year of experience with SAP master data maintenance, including source lists, PIRs, and material master records
• Background in supply chain operations
• Proficiency in SAP, Microsoft Office (especially Excel), SharePoint, and other online file-sharing and collaboration platforms
• Strong attention to detail and commitment to data accuracy, with the ability to follow established processes and identify exceptions requiring escalation

Preferred Qualifications:

• Prior experience using IBM Notes
• Experience working with excel spreadsheets, item trackers, specification databases, and approval workflows
• Effective written and verbal communication skills, with the ability to document updates, clarify requirements, and collaborate across functional teams
• Strong organizational, time management, and prioritization skills, with the ability to manage multiple requests while maintaining accuracy and follow-through
• Demonstrated ability to coordinate cross-functional activities, track follow-up actions, and ensure timely completion of assigned tasks

Benefits

• Free lunch meal, fruits, snacks, and drinks (if you are in an onsite shift)
• Onsite gym with a free professional instructor
• Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP
• Weekly engagement activities with prizes that are up to 3,000 PHP
• Free upskilling academy to improve your performance and skillset
• State-of-the-art facilities from toilets to your workstation
• Amenities such as sleeping quarters, game area, chat room, shower room