Sales Support Associate I (Project Based)

iSupport Worldwide; Metro Manila; On-site; PHP 600,000 - 800,000; Full time

Benefits offered by this job

Free lunch and drinks

Onsite gym facilities

Weekly fitness activities

Upskilling academy

Modern facilities

Sleeping quarters

Job summary

iSupport Worldwide in the Philippines is seeking a motivated, detail-oriented professional to provide pre-sales and after-sales support to our EMEA customers and sales managers. You will handle account setup, inquiries, and order management, ensuring accurate PO data and timely delivery.

With 4+ years in sales administration and strong CRM/ERP experience, you’ll excel in a dynamic, international environment, often working cross-functionally with planning, logistics, and IT.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or related field (or equivalent work experience).
• At least 4 years of industry experience in sales administration/order management for international customers.
• Excellent MS Office; knowledge of Oracle is a plus.
• Experience in shared services or BPO is an advantage; international environment preferred.
• Excellent organizational, interpersonal, and communication skills.
• Strong language skills; preferably mother tongue level.
• Analytical mindset with ability to present data clearly.
• Reliability, discretion, and efficiency in a high workload.
• Ability to handle sensitive inquiries with confidentiality.
• Passion for the outdoor industry and familiarity with outdoor goods preferred.
• Ability to work independently and in a fast-paced environment.

Responsibilities

• Set up accounts and maintain customer details (Oracle EBS/HTML/OSC).
• Support the sales team in managing inquiries, resolving issues, and delivering exceptional customer service.
• Manage order processing workflow from PO receipt to shipment delivery.
• Ensure that all PO information is complete and accurate.
• Check orders against inventory and forecast.
• Review vendor business and compliance requirements.
• Collaborate with customers, distributors, and sales reps to resolve PO issues.
• Coordinate with Planning, Logistics, and IT to resolve supply chain issues.
• Perform special tasks and assignments as needed.

Skills

Customer service

Sales administration

Order management

CRM/ERP systems

Communication skills

Analytical mindset

Detail oriented

Problem solving

Multitasking

Office software

Education

Bachelor’s degree in Business Administration

Tools

Oracle

Microsoft Office

Job description

Position Overview

We are looking for a highly motivated, willing to learn, passionate, and detail-oriented person with great communication and problem-solving skills to provide pre-sales and after-sales support to our customers and sales managers in EMEA.

This person will have at least 4 years of sales, customer service, sales administration and order management experience serving international customers, preferably with knowledge of consumer goods, logistics, and CRM/ERP systems. Previous mid or nightshift BPO experience is highly preferred.

Each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this position description is designed to outline primary duties, qualifications, and job scope, but does not limit the individual nor the organization to just the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

Essential Job Functions

• Set-up accounts and maintain customer details (Oracle EBS/HTML/OSC)


• Support the sales team in managing customer inquiries, resolving issues, and providing exceptional customer service.


• Manages order processing workflow from PO receipt, validation, order confirmation, order fulfillment until shipment delivery.


• Ensures that all PO information is complete and accurate.


• Checks orders against inventory and forecast.


• Review, understand and communicate vendor business and compliance requirements.


• Work with customers, distributors, and sales reps to resolve PO issues.


• Work with Planning, Logistics, and IT to resolve supply chain issues.


• Perform special tasks and assignments as needed.

Requirements

• Preferably, a bachelor’s degree in Business Administration, Marketing, or a related field (or equivalent work experience).


• At least 4 years industry experience in a similar role and/or sales administration, preferably in the consumer goods industry.


• Excellent computer skills, including a high degree of proficiency in Microsoft Word, Excel, Outlook, and PowerPoint. Knowledge of Oracle is an additional benefit.


• Experience in shared services or BPO is an advantage. Working in an international and culturally diverse organization is preferred.


• Excellent organizational, interpersonal, and communication skills.


• Excellent language skills (preferably mother tongue level).


• Analytical mindset with the ability to interpret and present data effectively.


• Reliability, discretion, and efficiency in managing a high and demanding workload.


• Ability to respond effectively to sensitive inquiries or complaints and maintain confidentiality of sensitive information.


• A passion for the outdoor industry and familiarity with outdoor consumer goods is preferred.


• Ability to work independently and collaboratively in a fast-paced, dynamic environment.

Benefits

• Free lunch meal, fruits, snacks, and drinks


• Onsite gym with a free professional instructor


• Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP


• Weekly engagement activities with prizes that are up to 3,000 PHP


• Free upskilling academy to improve your performance and skillset


• State-of-the-art facilities from toilets to your workstation


• Amenities such as sleeping quarters, game area, chat room, shower room