Temporary less 6 month fixed salary

SAP SE; Pasig; On-site; PHP 201,000 - 312,000; Full time

Job summary

SAP SE in Manila is seeking a motivated customer service specialist to join the O2I CSS organization. You will be the first contact for customers, handle ticketing, process post-sales orders and invoicing, and escalate issues to higher support as needed.

Fresh graduates are welcome. Fluency in English and strong communication, attention to detail, and a collaborative attitude are essential to helping us deliver best-in-class service across regions.

Qualifications

• Bachelor’s degree preferred; fresh graduates may apply.
• Fluency in English with excellent written and verbal communication.
• Strong attention to detail and organizational skills.

Responsibilities

• Serve as the first point of contact for customers via ticketing system.
• Post-sales order management and invoicing support.
• Gather and document information for escalation to higher-level support.
• Respond to internal and external queries within the SLA.
• Ensure month/quarter end close activities are completed timely.
• Maintain high customer satisfaction through professional communication.

Skills

Fluent English

Attention to detail

Organization

Patience

Empathy

Team player

Willingness to learn

Education

Bachelor’s degree preferred

Fresh graduates welcome

Job description

We help the world run better At SAP, we keep it simple: you bring your best to us, and we’ll bring out the best in you. We’re builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what’s next. The work is challenging – but it matters. You’ll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What’s in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

We help the world run better At SAP, we keep it simple: you bring your best to us, and we’ll bring out the best in you. We’re builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what’s next. The work is challenging – but it matters. You’ll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What’s in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What You’ll Do

• Serve as the first point of contact for customers seeking assistance via ticketing system on timely manner.
• Post sales order management and invoicing support.
• Gather and document relevant information for escalation to higher‑level support teams as needed
• Responding to internal and external queries within the Service Level Agreement.
• Ensuring month/quarter end close activities are completed timely and accurately.
• Ensure high customer satisfaction through professional, courteous, and efficient communication

What You Bring

• A Bachelor’s degree is preferred.
• Fresh graduates are welcome to apply.
• Fluency in English with excellent communication skills both written and verbal.
• Keen attention to detail, a high level of organization, and strong follow‑up skills.
• Patience, empathy, and the ability to handle difficult customers with professionalism.
• Strong team player attributes and work ethics.
• Willingness to learn and adapt in a dynamic environment.

Meet your team

The O2I volume 4 team is a newly established division within the O2I CSS Organization, focused on centralized ticket support for our organization.

Our team currently consists of 20 colleagues located in three different regions (Manila, Prague, Buenos Aires), all working together in a collaborative, supportive, and knowledge‑sharing environment. Our objective is to provide best‑in‑class service and continuously improve upon it, making your role essential to our success

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end‑to‑end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose‑driven and future‑focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well‑being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e‑mail with your request to Recruiting Operations Team: [e-mail].

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 454694 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Limited Full Time | Additional Locations: