Supply Chain Coordinator

Canon Business Service Centre Philippines; Philippines; On-site; PHP 300,000 - 420,000; Part time

Job summary

Canon Business Service Centre Philippines is seeking a detail-oriented stock control specialist to ensure Oracle R12 stock matches warehouse records and to coordinate returns.

You will upload returns to CPQ, manage end-of-life stock with brokers, log shipping claims, and generate weekly KPIs, collaborating with logistics partners and internal teams to maintain accuracy and timely invoicing.

Qualifications

• Proficient in Excel with pivot tables and lookup functions.
• Analytical thinker who makes decisions from data evidence.
• Clear and effective written and verbal communication.
• Collaborates well with others and supports team goals.
• High standards of accuracy and attention to detail.
• Strong planning and organizational abilities.
• Results-driven with a proactive mindset.

Responsibilities

• Reconcile Oracle R12 stock with warehouse system and report discrepancies.
• Coordinate stock returns with logistics partners to ensure space availability.
• Upload returned stock into CPQ sales system for resale as second-hand.
• Manage end-of-life stock by coordinating with print brokers and invoicing.
• Log AFAS claims for shipments, investigate within 24 hours, and report outcomes.
• Administer insurance claims for Canon UK, ensuring SLAs and closure.
• Log tracer investigations for UPS-delivered goods missing or damaged.
• Produce weekly KPIs on stock status and processes.
• Escalate issues to the Supply Chain Specialist or Team Leader as needed.

Skills

Logical reasoning

Effective communication

Team player

Planning & organization

Attention to detail

Drive for results

Tools

Excel

Job description

Job Description:

Essential Duties

• Ensure stock on Oracle R12 matches stock in the warehouse management system by performing reconciliation analysis and investigating discrepancies. If discrepancies are caused by a system error, report these to IT. If they are caused by a process error, flag these to the Supply Chain Specialist.
• Coordinate and validate the return of stock to the warehouse with our logistics companies, final mile partners, and order management team to ensure that the warehouse has enough space, and flag potential space risks to the Supply Chain Team Specialist.
• Upload returned stock to be sold as second-hand into our Configure Price Quote (CPQ) sales system.
• Control stock at the end of its life by selling it to a print broker, following the broker sales process, ensuring that all devices are fully invoiced by the end of the month.
• Responsible for managing and logging AFAS claims for shipments from the Nippon warehouse (EDC). This includes logging claims for missing, damaged, or mis‑shipped items within 24 hours of receiving the request each day, reporting investigation outcomes back to the requester, and raising insurance claims if required.
• Administer all insurance claims for Canon UK, including obtaining all documentation to submit claim, logging on the broker system, dealing with disputes with our logistics providers and ensuring closure of claim. Ensure SLAs regarding management of claims are met. Create reports as required, to ensure a closed loop and we are tracking through to completion
• Responsible for submitting Tracer investigations for goods delivered to customers via UPS when items go missing or get damaged. If the value of the missing goods exceeds £60 or if the goods are confirmed as damaged, the issue needs to be logged as a claim
• Produce weekly KPIs that show the status of stock and associated elements of the stock processes.
• Escalate problems clearly and quickly to the Supply Chain Specialist for simple issues or process problems, and to the Supply Chain Team Leader in the event of bigger problems.

Qualifications

• Good excel skills such as pivot tables, VLOOKUP, and other formula
• Logical and able to make decision based on the data evidence before you.
• Communicate effectively and clearly both verbally and in writing
• Act as a team player and collaborate with others
• Apply high standards of accuracy
• Plan & organize effectively
• Drive for results

Requirements: