Order Management Coordinator

Canon Australia; Taguig; On-site; PHP 360,000 - 720,000; Full time

Job summary

Canon Australia in Manila, Philippines seeks an Order Management Specialist to own the end-to-end order lifecycle, ensuring quotes and contracts are accurate before booking orders. You will monitor lead times, coordinate with customers and internal teams, and escalate credit clearance issues to ensure timely invoicing and order completion.

The role requires strong data entry accuracy, analytical skills, and excellent communication with a customer-focused approach to deliver high-quality service.

Qualifications

• Bachelor's degree in a business-related discipline.
• Strong data entry accuracy and analytical skills.
• Excellent communication and customer service orientation.

Responsibilities

• Own end-to-end order management process.
• Verify quotes and contract details before booking.
• Monitor order-to-delivery lead times and invoicing.
• Escalate credit clearance issues.
• Coordinate with customers and internal teams to resolve issues.

Skills

Customer focus

Data entry

Analytical skills

Communication skills

Education

Bachelor's degree in business-related discipline

Job description

Essential Duties

• Own the end-to-end Order Management Process
• Check and ensure quote is complete, accurate and in accordance with the paperwork signed by the customer, including contract details, prior to creation and booking order
• Monitor the order to delivery lead-time in accordance with the customer contract SLAs to ensure timely invoicing
• Escalate orders that are pending credit clearance for internal and external lease
• Monitor and clean up incomplete orders
• Manage the loan/trial machine deliveries and collections from the customer’s site
• Handle return process
• Manage External Lease orders through to activation to ensure orders are activated and Canon receives prompt payment by lease partner
• Process Movement Requests for customer collections using correct process and ensuring install base records are updated.
• Checking the clean order requirements and working with external and internal customers to cleanse data or obtain additional information.
• Contract Administration
• Liaise with Contract Management on the creation of complex orders
• Liaise on transport SLA results and resolving any customer transport claims
• Administer month end procedures such as customer query accruals, support sheet accruals and retro accruals.
• Responsibility for account maintenance such as pricing schemes to ensure correct reporting.

Operational

• Own the end-to-end Order Management Process
• Check and ensure quote is complete, accurate and in accordance with the paperwork signed by the customer, including contract details, prior to creation and booking order
• Monitor the order to delivery lead-time in accordance with the customer contract SLAs to ensure timely invoicing
• Escalate orders that are pending credit clearance for internal and external lease
• Monitor and clean up incomplete orders
• Manage the loan/trial machine deliveries and collections from the customer’s site
• Handle return process
• Manage External Lease orders through to activation to ensure orders are activated and Canon receives prompt payment by lease partner
• Process Movement Requests for customer collections using correct process and ensuring install base records are updated.
• Checking the clean order requirements and working with external and internal customers to cleanse data or obtain additional information.
• Contract Administration
• Liaise with Contract Management on the creation of complex orders
• Liaise on transport SLA results and resolving any customer transport claims
• Administer month end procedures such as customer query accruals, support sheet accruals and retro accruals.
• Responsibility for account maintenance such as pricing schemes to ensure correct reporting.

Adhoc and Customer Service

• Attend customer review meetings to audit queries and recommend enhancements to services provided.
• Use reports for order status tracking and resolve any related issues.

Essential

Qualifications

• Specialist Knowledge: product and solutions knowledge to understand implications for order process
• Previous Industry Experience: Sales and customer centric, accurate data entry and strong analytical skills.
• Bachelor’s Degree holder in any business-related discipline

Personal qualities:

• Highly customer focused and delivery oriented
• Strong communication skills to understand (internal) customer issues and to find ways to exceed customer expectations
• Excellent organisation and planning skills
• Attention to detail and quality conscious
• Able to interpret, manipulate & use different forms of complex data