Supplier Care Lead: AP Support & Process Improvement

Biopharma Careers; Philippines; Remote; PHP 600,000 - 900,000; Full time

Job summary

Biopharma Careers in the Philippines is seeking an experienced Supplier Care Team Lead to oversee Accounts Payable inquiries across multiple entities and platforms, including SAP, Oracle and Ariba. You will guide a team to deliver accurate, timely, and customer-focused support while coordinating with stakeholdes.

You will drive KPIs, manage escalations, support continuous improvement, and ensure compliance with SOPs, QA, and control requirements in a dynamic, global environment.

Qualifications

• 2–3 years in a Team Lead or supervisory role.
• Experience in Accounts Payable or Procure-to-Pay processes.
• Experience with ERP/procurement platforms SAP, Oracle, Ariba.
• Experience with ServiceNow or Salesforce ticketing tools.
• Proficient in spoken and written English.
• Willingness to support EMEA & North America hours.
• Strong customer focus and leadership skills.
• Analytical, problem-solving and detail-oriented.

Responsibilities

• Lead, coach, develop and motivate assigned team members; set clear expectations, conduct performance conversations and recognize positive behaviors and achievements.
• Drive delivery of operational KPIs, including service quality, timeliness, productivity, customer satisfaction, employee engagement and adherence to agreed service levels.
• Oversee day-to-day inquiry management for Accounts Payable topics, including payment-status and processing requests, remittance advice, statement-of-account requests, supplier guidance, ticket triage and other pay-related queries.
• Ensure appropriate ownership and end-to-end follow-up of requests, coordinating with Invoice Processing, ACA, Invoice Issue Resolution, Operational Purchasing, Payments and other teams as required.
• Manage escalations and issue resolution; facilitate root-cause analysis and ensure corrective and preventive actions are documented, implemented and followed through.
• Monitor workload, capacity and service trends; identify risks, bottlenecks and recurring inquiry drivers, and initiate timely mitigation actions.
• Execute global, regional and local business priorities, company policies, standard operating procedures and control requirements within the team.
• Lead or support continuous-improvement initiatives, including process simplification, knowledge management, automation opportunities and service-experience improvements.
• Represent Supplier Care in operational calls and stakeholder forums; communicate clearly, professionally and constructively with internal customers, suppliers and colleagues.
• Support audit, compliance and control activities by providing required evidence, ensuring process adherence and addressing identified gaps.
• Prepare and present performance reports, operational assessments, trend analysis and recommendations to leadership and stakeholders.

Skills

Team leadership

Customer focus

Analytical thinking

Communication

Tools

SAP

Oracle

Ariba

ServiceNow

Salesforce

Job description

Biopharma Careers in the Philippines is seeking an experienced Supplier Care Team Lead to oversee Accounts Payable inquiries across multiple entities and platforms, including SAP, Oracle and Ariba. You will guide a team to deliver accurate, timely, and customer-focused support while coordinating with stakeholdes.

You will drive KPIs, manage escalations, support continuous improvement, and ensure compliance with SOPs, QA, and control requirements in a dynamic, global environment.