Supervisor - Customer MDM

SGS & Co; Muntinlupa; On-site; PHP 600,000 - 900,000; Full time

Job summary

SGS in the Philippines is seeking a Customer Master Data (MDM) Supervisor to lead the Customer MDM team, ensuring accuracy, completeness, timeliness, and governance of customer master data across ERP and business systems. The role collaborates with Finance, Operations, IT, and Global MDM stakeholders to maintain high-quality master data that supports business operations.

The incumbent will manage day-to-day operations, drive process improvements, and serve as the primary escalation point for

Responsibilities

• Lead and supervise Customer MDM operations to ensure service delivery meets agreed SLAs and KPIs.
• Review, approve, and monitor customer master data creation, modification, extension, blocking, and deactivation requests.
• Manage workload distribution, resource allocation, and prioritization of activities.
• Act as the first point of escalation for operational and process-related issues.
• Ensure timely completion of daily, weekly, and month-end activities.
• Monitor productivity and quality performance of team members.
• Ensure customer master records are accurate, complete, standardized, and compliant with global data governance requirements.
• Manage duplicate prevention activities and master data validation controls.
• Conduct regular data quality reviews and coordinate cleansing activities.

Job description

Company Description

SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 94,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world.

Job Description

The Customer Master Data (MDM) Supervisor is responsible for leading the Customer Master Data team and ensuring the accuracy, completeness, timeliness, and governance of customer master data across ERP and business systems. The role oversees day-to-day operations, drives compliance with internal controls and data governance standards, supports process improvement initiatives, and serves as the primary escalation point for customer master data issues. The Supervisor collaborates closely with Finance, Operations,IT, and Global MDM stakeholders to maintain high-quality master data that supports business operations and financial processes.

Operational Management

• Lead and supervise Customer MDM operations to ensure service delivery meets agreed SLAs and KPIs.
• Review, approve, and monitor customer master data creation, modification, extension, blocking, and deactivation requests.
• Manage workload distribution, resource allocation, and prioritization of activities.
• Act as the first point of escalation for operational and process-related issues.
• Ensure timely completion of daily, weekly, and month-end activities.
• Monitor productivity and quality performance of team members.

Data Quality & Governance

• Ensure customer master records are accurate, complete, standardized, and compliant with global data governance requirements.
• Manage duplicate prevention activities and master data validation controls.
• Conduct regular data quality reviews and coordinate cleansing activities.