Supervisor, Benefits | Full-time, Onsite

Watsons Personal Care Stores (Philippines), Inc.; Philippines; On-site; PHP 420,000 - 660,000; Full time

Job summary

Watsons Personal Care Stores (Philippines), Inc. is hiring a Benefits Supervisor to oversee end-to-end employee benefits programs in Pasay City. You will ensure accurate processing, regulatory compliance, and excellent employee service delivery.

You will collaborate with internal teams, external vendors, and government agencies to maintain data integrity, resolve issues, and drive process improvements while supporting audits and reporting on utilization and costs.

Qualifications

• Bachelor degree in Human Resources, Business Administration, Psychology, or related field.
• Experience: 3+ years in Benefits Administration, Compensation & Benefits, or HR Operations.
• Strong knowledge of Philippine labor laws and government-mandated benefits (SSS, PhilHealth, Pag-IBIG).
• Experience in benefits administration, vendor management, billing reconciliation, and employee support.
• Proficient with Microsoft Office, especially Excel, and HRIS platforms.
• Analytical, problem-solving, and organizational skills.
• Excellent communication and stakeholder management.
• Detail-oriented and able to handle confidential information.
• Experience in retail, shared services, or high-volume environments is a plus.
• Willing to work in Pasay City.

Responsibilities

• Manage day-to-day administration of employee benefits programs including enrollment, updates, terminations, and records maintenance.
• Process benefits transactions accurately and timely in accordance with policies and government regulations.
• Review and reconcile benefits billing statements; coordinate with Finance and service providers to ensure correct payments.
• Serve as primary contact for employee inquiries and provide timely resolutions.
• Coordinate with insurance providers, benefits vendors, and government agencies to maintain service quality.
• Maintain complete benefits documentation and support audits and compliance.
• Prepare reports on benefits utilization, costs, trends, and performance.
• Monitor compliance with Philippine labor laws and mandated benefits.
• Identify opportunities to improve processes and employee experience.
• Collaborate with HR, Payroll, Finance and other stakeholders to ensure seamless benefits delivery.
• Provide SME guidance on benefits policies and program administration.

Skills

Benefits administration

Vendor management

Billing reconciliation

Employee support

Excel

HRIS

Communication

Data privacy

Education

HR degree

Tools

HRIS

Job description

Role Summary

The Benefits Supervisor is responsible for the end-to-end administration and coordination of employee benefits programs, ensuring accurate processing, regulatory compliance, and excellent employee service delivery. This role partners closely with internal stakeholders, external vendors, and government agencies to support benefits operations, resolve issues, maintain data integrity, and drive continuous process improvements.

Specific Responsibilities

• Manage the day-to-day administration of employee benefits programs, including enrollment, updates, terminations, and records maintenance.

• Ensure the accurate and timely processing of benefits transactions in compliance with company policies and government regulations.

• Review, validate, and reconcile benefits billing statements and coordinate with Finance and service providers to ensure accurate payments.

• Serve as the primary point of contact for employee inquiries and concerns related to benefits, providing timely and effective resolution.

• Coordinate with insurance providers, benefit vendors, and government agencies to address issues and maintain service quality.

• Maintain complete and accurate benefits documentation and support audit and compliance requirements.

• Prepare and analyze reports on benefits utilization, costs, trends, and operational performance.

• Monitor compliance with Philippine labor laws and government-mandated benefits requirements.

• Identify opportunities to improve processes, enhance employee experience, and increase operational efficiency.

• Partner with HR, Payroll, Finance, and other stakeholders to ensure seamless delivery of benefits programs and services.

• Provide subject matter expertise on employee benefits policies, procedures, and program administration.

• Support the implementation of benefits-related initiatives, projects, and policy enhancements.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field.

• At least 3 years of experience in Benefits Administration, Compensation and Benefits, or HR Operations.

• Strong knowledge of Philippine labor laws and government-mandated benefits (SSS, PhilHealth, Pag-IBIG, and related programs).

• Experience in benefits administration, vendor management, billing reconciliation, and employee support.

• Proficient in Microsoft Office applications, particularly Excel, and HRIS platforms.

• Strong analytical, problem-solving, and organizational skills.

• Excellent communication and stakeholder management skills.

• High attention to detail and ability to handle confidential information.

• Experience in a retail, shared services, or high-volume environment is an advantage.

• Applicants must be willing to work in Pasay City.