ASSOCIATE PROCESS MANAGER

eClerx LLC; Manila; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading human resources firm in Metro Manila is seeking a dedicated HR Supervisor specializing in benefits management. The role entails supervising HR Analysts and ensuring compliance with statutory benefits. Ideal candidates will have a Bachelor's degree in Human Resources or Business Administration, with at least a year of supervisory experience and a solid understanding of Philippine statutory benefits. This position demands excellent interpersonal skills and the ability to handle multiple priorities effectively.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or related field.
• At least 1 year of supervisory experience with a strong focus on benefits management.
• Excellent communication and interpersonal skills.

Responsibilities

• Supervise HR staff to ensure day-to-day operations are performed effectively.
• Oversee benefits processing and compliance with mandated programs.
• Handle employee inquiries related to benefits.

Skills

Bachelor's degree in Human Resources

1 year supervisory experience

Strong knowledge of Philippine statutory benefits

Excellent interpersonal skills

Strong problem-solving skills

Experience in a call center

Education

Bachelor’s degree in Human Resources or Business Administration

Job description

Duties and Responsibilities

• Supervise HR Sr./ Analysts in making sure that day to day tasks are being performed.
• Oversee the benefits processing (government and company)
• Ensure compliance with statutory benefits and government mandated programs ( SSS, Philhealth and PAG IBIG in the Philippines or relevant local programs.
• Handles employee inquiries and concerns related to benefits
• Coordinates with external vendors, insurance providers and government agencies for benefits administration and presents new policies and/or benefits of the company to employees
• Process and validate employee movement request and prepares the documentation and reflect the change/s in the system.
• Performs Adhoc tasks assigned by Manager/ HR Head.

Skills and Qualifications

• • Bachelor’s degree in Human Resources, Business Administration, or related field.
• • Minimum of at least 1 year supervisor experience and strong benefits background
• • Strong knowledge of Philippine statutory benefits
• • Excellent interpersonal and communication skills.
• • Proven ability to manage multiple priorities and projects.
• • Strong problem-solving and conflict resolution skills.
• • Experience in a call center or similar fast-paced environment is preferred.