Subscriptions & Billing Specialist (Full Training)

Satellite Office

Metro Manila

On-site

PHP 350,000 - 520,000

Full time

7 days ago

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Job summary

Satellite Office in the Philippines is seeking a customer-service-focused Billing Support role to handle subscription inquiries and invoicing. You will train on core systems and support the lifecycle from sign-ups to cancellations, with reconciliation tasks expanding as you settle in.

You should bring strong communication skills, basic bookkeeping knowledge, and excellent Excel abilities. Training is provided, and opportunities to grow into billing ownership exist within a global tech

Qualifications

Strong customer service skills with clear, empathetic communication.
Solid bookkeeping and reconciliation basics.
Excellent Excel skills for manual processes.
Ability to quickly learn new systems and product knowledge.
Strong prioritisation and time-management abilities.

Responsibilities

Be the go-to contact for customers by phone and email on subscription and billing questions.
Scan, review, and log incoming subscription invoices.
Support the subscription lifecycle including new sign-ups, renewals, amendments, and cancellations.
Reconcile subscription and billing data across systems, including journal entries and reversing entries.
Follow up on overdue invoices with a service-first approach.
Flag renewal milestones and billing issues to the right team member.
Contribute ideas to improve processes as you learn the role.