Subscription Administrator

Satellite Office; Pasig; On-site; PHP 335,000 - 558,000; Full time

Job summary

Satellite Office in Pasig, Philippines, is seeking a customer-service‑oriented Billing & Subscriptions Associate to be the first point of contact for subscription and billing questions. You'll join a growing technology company with full training on core systems — no prior subscriptions software experience required.

You will handle invoices, reconcile data across systems, support sign-ups, renewals, amendments, and cancellations, and help chase overdue invoices with a service-first mindset.

Qualifications

• Strong customer service skills with clear, empathetic communication.
• Solid grasp of bookkeeping and reconciliation basics.
• Excellent Excel skills for manual processes.
• Sharp problem-solving abilities and quick learner for new systems.
• Strong prioritisation and time-management when juggling multiple requests.

Responsibilities

• Be the go‑to contact for internal and external customers by phone and email for subscription and billing questions.
• Scan, review, and log incoming subscription invoices and keep records accurate.
• Support the subscription lifecycle: new sign-ups, renewals, amendments, and cancellations.
• Help reconcile subscription and billing data across systems, including journal entries and reversals.
• Follow up on overdue invoices with a service-first approach.
• Flag renewal milestones and billing issues to the right team member.
• Contribute ideas to improve processes as you learn the role.

Skills

Customer service

Bookkeeping

Excel

Problem solving

Time management

ERP exposure

Tools

ERP systems

Job description

About the Role

Join the Group Support Services team of a growing, Australia-headquartered technology company that provides positioning and automation solutions to industrial and technical markets worldwide. This is a customer-service-first role: you'll be the first point of contact for subscription and billing questions, with reconciliation and admin responsibilities growing as you settle in. Full training is provided on all core systems — no prior subscriptions software experience required.

What You'll Do

• Be the go-to contact for internal and external customers by phone and email, answering subscription and billing questions clearly and promptly

• Scan, review, and log incoming subscription invoices, keeping records accurate and up to date

• Support the subscription lifecycle — new sign-ups, renewals, amendments, and cancellations

• Help reconcile subscription and billing data across systems, including journal entries and clearing-account reversals

• Follow up on overdue invoices with a service-first, relationship-conscious approach

• Flag renewal milestones and billing issues to the right team member before they become problems

• Contribute ideas to improve processes as you learn the role

What You'll Bring

• Strong customer service skills — clear, empathetic communication by phone and email

• A solid grasp of bookkeeping and reconciliation basics

• Excellent Excel skills — many processes are still done manually

• Sharp problem-solving skills and the ability to pick up new systems and product knowledge quickly

• Strong prioritisation and time-management skills when juggling multiple requests

Nice to Have

• Exposure to ERP or billing/subscription-management platforms — not required, full training provided

What's In It For You

• Full training on all systems and processes

• A clear growth path — start customer-service-led, build into billing and reconciliation ownership over time

• Join a genuinely global, growth-stage technology company

• A supportive team culture built around learning from mistakes and proactive improvement