Accounting Trainer (Billing)

eClerx; Muntinlupa; On-site; PHP 420,000 - 640,000; Full time

Job summary

eClerx is seeking an Accounting-Billing Trainer to design, deliver, and refine onboarding and refresher training for billing processes within a BPO/Operations setting. You will create high-quality SOPs, MOPs, and job aids to standardize knowledge transfer and support new hires and tenured staff.

The role involves conducting onboarding, developing training content, and enabling teams to handle end-to-end billing tasks across invoices, portals, and email, with a focus on accuracy and process

Qualifications

• 3–5 years end-to-end Billing experience and reconciliation.
• 1–2 years training new hires in AR Billing.
• Experience with ERP or billing portals preferred.
• Strong Excel skills and data analysis.
• Able to work night shift/US hours and PH holidays.
• Based in Alabang, Muntinlupa City when required.

Responsibilities

• Conduct onboarding training for new hires on billing processes, systems, and tools.
• Deliver refresher and upskilling sessions to improve team performance and accuracy.
• Develop and maintain training materials, SOPs, MOPs, process documentation, and job aids.
• Facilitate training on end-to-end billing processes including invoice generation, submission via portals, spreadsheets, and email.
• Provide training on customer-specific billing requirements.
• Design and deliver training programs for new hires, cross-skilling, and upskilling initiatives in a BPO/Operations environment.
• Develop comprehensive and engaging training content and documentation aligned with SOPs and operational metrics, process changes, QA findings, and audit results.

Skills

Training delivery

Communication

Analytical thinking

Organizational skills

Process simplification

Night shift

Tools

ERP systems

Billing portals

Excel

Job description

The Accounting-Billing Trainer is responsible for designing, developing, and delivering effective training programs while creating and maintaining high-quality process documentation (SOPs, MOPs, job aids) to support operations. This role ensures process standardization, knowledge transfer, and capability building for new hires and tenured employees, aligned with client requirements, quality standards, and operational objectives.

Responsibilities

• Conduct onboarding training for new hires on billing processes, systems, and tools
• Deliver refresher and upskilling sessions to improve team performance and accuracy
• Develop and maintain training materials, DTPs, process documentation, and job aids
• Facilitate training on end-to-end billing processes including invoice generation, submission via portals, spreadsheets, and email
• Provide training on customer-specific billing requirements
• Design and deliver training programs for new hires, cross-skilling, and upskilling initiatives in a BPO/Operations environment
• Develop comprehensive and engaging training content and documentation aligned with SOPs and operational metrics, process changes, QA findings, and audit results

Qualifications

• Minimum of 3–5 years of experience in end to end Billing process and reconciliation
• At least 1–2 years of experience in facilitating new hire training specifically for AR Billing process.
• Experience with ERP systems and/or third-party billing portals preferred
• Proficient in Microsoft Excel (Intermediate level or above)
• Strong communication and presentation skills
• Excellent analytical, problem-solving, and organizational skills
• Ability to simplify complex processes into clear and effective training materials
• Amenable to work night shift/US hours, including PH Holidays
• Amenable to work in Alabang, Muntinlupa City once WIO resumes