Subscriber Retention & Upsell Specialist

Emapta; Metro Manila; On-site; PHP 402,000 - 670,000; Full time

Benefits offered by this job

Day 1 HMO coverage

Competitive salary package

Day shift schedule

Ortigas office location

Salary advance program

Upskilling through Emapta Academy

Free gym access (Ortigas & Makati)

Lifestyle perks & discounts

Employee referral incentives

Government benefits

20 annual leaves (with 5 cashable)

Job summary

Emapta Philippines is seeking a Customer Retention Specialist to support one of Australia’s leading media organizations. The role focuses on retention, cancellation prevention, and value-based offers to strengthen loyalty and commercial performance.

You’ll gain international exposure with premium benefits and a top-tier employee experience. The position is a full-time onsite role in Ortigas, with a day shift and competitive salary up to PHP 60,000 per month, plus perks including Day 1 HMO,

Qualifications

• At least 3 years of customer-facing experience with solid hands-on customer retention experience.
• Proven success in customer saves, cancellation prevention, retention conversations, and achieving retention or sales targets.
• Strong persuasion, negotiation, objection handling, needs analysis, and relationship-building skills.
• Experience in retention, subscription services, account renewals, sales, or other save-focused environments.

Responsibilities

• Manage inbound and outbound customer interactions with a primary focus on retention and sales growth across phone, chat, and email.
• Maximize Customer Lifetime Value by needs analysis to resolve issues and identify upsell opportunities.
• Execute retention strategies for at-risk customers with persuasive communication and appropriate offers.
• Convert sales opportunities by recommending product upgrades or subscription options aligned with customer needs.
• Educate customers on subscription features and benefits to increase engagement and reduce churn.

Skills

Customer retention

Sales skills

Communication

Tools

CRM software

Job description

Emapta Philippines is seeking a Customer Retention Specialist to support one of Australia’s leading media organizations. The role focuses on retention, cancellation prevention, and value-based offers to strengthen loyalty and commercial performance.

You’ll gain international exposure with premium benefits and a top-tier employee experience. The position is a full-time onsite role in Ortigas, with a day shift and competitive salary up to PHP 60,000 per month, plus perks including Day 1 HMO,