Subject Matter Expert/Process Specialist

WNS Global Services, Inc.; Quezon City; On-site; PHP 360,000 - 480,000; Full time

Job summary

WNS Global Services, Inc. in Quezon City is seeking a capable Rewards & Recognition administrator to manage program operations, process requests, maintain records, and ensure accurate documentation.

You will lead a small team, coordinate with employees and stakeholders, prepare routine reports, monitor participation, and uphold compliance with established procedures in a fast-paced onsite environment. The role requires strong communication, time management, and the ability to drive continuous

Qualifications

• Must have 2–3 years of related experience in rewards, recognition, or admin roles.
• Proven ability to lead a team to achieve goals.
• Excellent communication and presentation skills.
• Strong time management with prioritization capability.
• Onsite work at Quezon City Bridgetowne site; GY shifts.

Responsibilities

• Supports administration of Rewards & Recognition programs and related activities.
• Process rewards and recognition requests, maintain records, and ensure proper documentation.
• Assist with reports, tracking participation, and updating operational data.
• Coordinate with employees and stakeholders to address inquiries and support daily needs.
• Follow processes, escalate issues as needed, and contribute to process improvements.
• Manage a team responsible for rewards programs and administrative tasks.
• Oversee day-to-day operations including processing, reporting, documentation, and compliance.

Skills

Team leadership

Communication

Time management

Stakeholder coordination

Rewards & Recognition admin

Job description

Job Description:

• Supports the administration of Rewards & Recognition programs and operational administrative activities.

• Responsible for processing rewards and recognition requests, maintaining records, and ensuring accurate documentation.

• Assists with preparing reports, tracking program participation, and updating operational data as needed.

• Coordinates with employees and stakeholders to address inquiries and support day-to-day administrative requirements.

• Follows established processes and procedures, escalates issues when necessary, and contributes to continuous process improvements.

• Manages a team responsible for Rewards & Recognition programs and operational administrative activities.

• Oversees day-to-day administrative operations, including rewards processing, reporting, documentation, and compliance with established procedures.
  

Qualifications:

• Must have at least 2-3 years of related experience; SME/Coach, Junior Lead, Team Lead Intern, Support, etc.

• Proven ability to lead a team to achieve individual, team and divisional goals.

• Excellent communication and presentation skills

• Strong time management skills with proven prioritization capability

• Amenable towork onsiteat our Quezon City - Bridgetowne site and in GY shifts.