Engagement Lead - Assistant Manager Operations

WNS Global Services, Inc.; Quezon City; On-site; PHP 446,000 - 781,000; Full time

Job summary

WNS Global Services, Inc. in the Philippines is seeking a seasoned Team Lead to manage Rewards & Recognition programs and related operational duties at Bridgetowne, Quezon City. This onsite role emphasizes process discipline, documentation, and staff supervision.

You will oversee rewards processing, reporting, and cross-functional coordination, driving continuous improvements and ensuring compliance with procedures while mentoring the team on service quality and stakeholder support.

Qualifications

• College/Bachelor’s Degree or equivalent.
• 3+ years as Team Lead/Supervisor in a contact center.
• Experience handling administration of Rewards & Recognition programs and operational activities.
• Demonstrated leadership and people management skills.
• Knowledge of organizational effectiveness and operations management best practices.
• Onsite work at Bridgetowne Quezon City.
• GY/US shift schedule availability.

Responsibilities

• Supports administration of Rewards & Recognition programs and related activities.
• Processes rewards and recognition requests and maintains records with accurate documentation.
• Assists in preparing reports, tracks program participation, and updates operational data.
• Coordinates with employees and stakeholders to address inquiries and support day-to-day requirements.
• Follows established processes, escalates issues, and contributes to continuous improvements.
• Leads a team responsible for Rewards & Recognition programs and operations.
• Oversees daily operations including rewards processing, reporting, documentation, and compliance.

Skills

Leadership

People management

Operations management

Process improvement

Communication

Education

Bachelor’s degree or equivalent

Job description

Job Description:

• Supports the administration of Rewards & Recognition programs and operational administrative activities.

• Responsible for processing rewards and recognition requests, maintaining records, and ensuring accurate documentation.

• Assists with preparing reports, tracking program participation, and updating operational data as needed.

• Coordinates with employees and stakeholders to address inquiries and support day-to-day administrative requirements.

• Follows established processes and procedures, escalates issues when necessary, and contributes to continuous process improvements.

• Manages a team responsible for Rewards & Recognition programs and operational administrative activities.

• Oversees day-to-day administrative operations, including rewards processing, reporting, documentation, and compliance with established procedures.

Qualifications:

• College/Bachelor’s Degree or equivalent

• With at least 3 years as a Team Lead/Supervisor in a contact center environment

• Experience handling administration of Rewards & Recognition programs and operational administrative activities

• Demonstrated leadership ability and excellent people management skills.

• Knowledge and experience in organizational effectiveness and operations management implementing best practices.

• Amenable to work Onsite - Bridgetowne Quezon City Site

• Amenable to work on GY/US Shift schedule