Studio Assistant (Onsite)

MVP Asia Pacific Inc.; Philippines; On-site; PHP 279,000 - 469,000; Full time

Job summary

MVP Asia Pacific Inc in Clark Freeport Zone, Pampanga, Philippines, is hiring a Studio Assistant for onsite operations across two local studios. You will handle daily administration, member support, scheduling, and reporting.

The role requires strong organizational skills, experience in fast-paced environments and proficiency with Mindbody, Axle and NetGym, as well as Office tools. You will work closely with the Studio Managers to ensure smooth operations and excellent member experience.

Qualifications

• Experience in administration, studio operations or fast-paced customer-facing environments.
• Ability to learn and use multiple software systems (Mindbody, Axle, NetGym, email/calendar tools, Office suites).
• Strong organizational skills with high attention to detail.

Responsibilities

• Manage day-to-day administration of the studios and company.
• Maintain accurate studio records, files and documentation across systems.
• Keep class schedules up to date in NetGym and other systems; coordinate schedule changes.
• Assist member inquiries and manage member accounts and communications.
• Support recruitment and onboarding of instructors; track certifications.
• Prepare weekly reports and monitor studio KPIs.
• Support marketing/admin calendar, events and community activities.
• Team administration and communication facilitation.

Skills

Administration experience

Multi-software literacy

Customer service oriented

Attention to detail

Tools

Mindbody

Axle

NetGym

Microsoft Office / Google Workspace

Studio reporting tools

Job description

MVP Asia Pacific Inc. is a leading outsourcing company located in the Clark Freeport Zone, Pampanga, Philippines. We were founded with the mission to connect highly skilled offshore professionals with businesses of all sizes across the globe—helping our clients scale with speed and excellence.

At MVP, we foster a culture of professionalism, innovation, and collaboration. Our people enjoy a supportive, growth-driven environment with opportunities for continuous learning, career development and work-life balance.

If you're driven, passionate about learning, and ready to make an impact, we'd love for you to join our growing team of MVPs!

Studio Assistant (Onsite)

Job Description

Studio Administration

• Manage the day-to-day administration activities of the company.
• Complete and monitor daily, weekly and monthly operational and administrative checklists (late cancel/no show fees, expiring intro offers, single class purchase follow ups, class packs running low, membership holds, membership cancellations).
• Maintain accurate studio records, files, systems and documentation.
• Manage administrative tasks within Mindbody, Axle, NetGym and other company systems.
• Ensure information across studio systems is accurate and up to date.
• Prepare and submit weekly studio reports.
• Maintain internal trackers, spreadsheets and operational documents.
• Manage general studio correspondence and administrative requests.
• Complete ad-hoc administrative tasks for the Studio Partner and Studio Managers.
• Identify outstanding tasks and follow them through to completion without needing constant direction.

Member Administration & Communication

• Monitor and respond promptly to studio emails and member enquiries.
• Assist members with general account, booking and membership queries.
• Manage member accounts and administrative issues through Mindbody and Axle.
• Process account updates and other routine member administration.
• Support member outreach activity using Axle and Mindbody.
• Ensure member communications are friendly, accurate, timely and consistent with the company's core brand.
• Escalate complex membership or member experience matters to the appropriate manager.

Scheduling & Instructor Administration

• Maintain class schedules within NetGym and relevant studio systems.
• Process approved permanent and temporary schedule changes.
• Coordinate class cover administration and ensure changes are accurately reflected across systems.
• Keep instructors informed of scheduling updates.
• Maintain instructor availability and leave records.
• Assist with finding cover for classes and flag unresolved covers to the Studio Manager.
• Maintain instructor records and required documentation.
• Support the administration of instructor onboarding, induction and offboarding.
• Coordinate training enrolments and other onboarding requirements.
• Track First Aid, CPR and other required instructor certifications and expiry dates.
• Support recruitment administration, including coordinating interviews and trial classes.

Studio Operations

• Support the smooth day-to-day operation of both studios.
• Monitor completion of operational and studio checklists.

Reporting & Systems

• Prepare weekly operational reports for management.
• Maintain accurate data and reporting across studio systems.
• Review reports and identify missing information or outstanding actions.
• Assist with tracking studio metrics including attendance, new members, membership activity and other operational KPIs.
• Maintain recurring task lists and ensure deadlines are met.
• Support implementation and ongoing administration of new studio systems and processes.
• Look for opportunities to simplify and improve administrative processes across both studios.

Marketing & Community Administration

• Provide administrative support for marketing and community activity, rather than owning the overall marketing strategy, including:
• Maintain and update the studio marketing and community calendar.
• Schedule and coordinate approved Axle email and member communications.
• Assist with the administration of CorePlus HQ campaigns and local studio activations.
• Coordinate logistics for studio events, partnerships and community initiatives.
• Maintain partnership and community contact lists.
• Organise promotional materials and other campaign requirements.
• Assist with tracking campaign activity, redemptions and results.
• Support the Studio Partner and relevant managers with administrative execution of marketing initiatives.

Team Administration & Communication

• Assist with internal team communications relating to schedules, operational updates and studio information.
• Maintain instructor contact details and administrative records.
• Prepare and distribute relevant information and documentation to the team.
• Help ensure actions arising from meetings and operational discussions are followed up.
• Be a reliable point of contact for routine administrative questions from the team.

Qualifications

• Experience in administration, studio operations, fitness, hospitality, retail or another fast-paced customer-facing environment is a plus.
• Confident in learning and using multiple software systems, particularly:
  • Mindbody
  • Axle
  • NetGym
  • Email and shared calendars
  • Microsoft Office / Google Workspace
  • Studio reporting and tracking tools
  • Company operational systems and platforms
• Ability to distinguish between something that can be resolved independently and something that needs to be escalated.
• Ability to take initiative and follow tasks through to completion.
• Comfortable managing multiple priorities across two locations.
• Comfortable working independently and taking ownership of their workload.
• Dependable and consistent.
• Enjoy administration and creating efficient processes.
• Enjoy being part of a busy, energetic team.
• Exceptionally organised and loves keeping things in order.
• Strong attention to detail.
• Warm and helpful approach when communicating with members and instructors.
• Ability to communicate clearly and professionally.