Client Services Associate

Everflow Studio; Manila; On-site; PHP 134,000 - 201,000; Full time

Job summary

Everflow Studio in Taft, Manila, is a Pilates studio dedicated to making wellness accessible. We are seeking a friendly, organized Customer Service Associate to manage front desk operations, bookings, and inquiries while ensuring a welcoming environment for every client.

The role involves greeting clients, processing payments, coordinating with instructors, and maintaining daily records. No Pilates experience is required, but interest in wellness is a plus.

Qualifications

• Excellent communication and interpersonal skills.
• Friendly, approachable, and customer-oriented personality.
• Organized, detail-oriented, and reliable.
• Comfortable using social media, messaging apps, and basic computer applications.
• Able to multitask and work in a fast-paced, client-facing environment.
• Experience in customer service, reception, sales, or hospitality is an advantage but not required.
• Interest in Pilates, fitness, wellness, or the lifestyle industry is a plus.

Responsibilities

• Welcome clients warmly, assist with check-ins, answer questions, and provide a positive studio experience.
• Handle class reservations, cancellations, rescheduling, and client inquiries through our booking platform and social media channels.
• Respond promptly and professionally to messages, calls, and inquiries regarding class schedules, rates, packages, and studio policies.
• Monitor daily class schedules, maintain attendance records, and coordinate with Pilates instructors regarding upcoming sessions.
• Assist with payment verification, process payments, and maintain accurate transaction records.
• Keep the reception area and shared spaces clean, organized, and presentable.
• Introduce clients to available class packages, promotions, and studio offerings while encouraging repeat bookings and building client relationships.
• Assist with basic administrative tasks, daily reports, and other operational duties as needed.
• Handle client concerns professionally and coordinate with management when necessary.

Skills

Communication

Customer service

Multitasking

Organization

Social media & messaging apps

Tools

Booking platform

CRM

POS / payments

Job description

Company Description: Everflow Studio is a Pilates studio located in Taft, Manila, dedicated to making wellness accessible through quality Pilates classes and a welcoming, community-focused environment. We are looking for a friendly, organized, and customer-oriented individual to join our team and help create a smooth and enjoyable experience for every client.

Job Description

The Customer Service Associate / Front Desk Associate will be responsible for managing daily front desk operations, assisting clients with bookings and inquiries, and ensuring that the studio remains organized, welcoming, and ready for classes.

Key Responsibilities

• Customer Service: Welcome clients warmly, assist with check-ins, answer questions, and provide a positive studio experience.
• Booking Management: Handle class reservations, cancellations, rescheduling, and client inquiries through our booking platform and social media channels.
• Client Communication: Respond promptly and professionally to messages, calls, and inquiries regarding class schedules, rates, packages, and studio policies.
• Front Desk Operations: Monitor daily class schedules, maintain attendance records, and coordinate with Pilates instructors regarding upcoming sessions.
• Payments and Transactions: Assist with payment verification, process payments, and maintain accurate transaction records.
• Studio Maintenance: Keep the reception area and shared spaces clean, organized, and presentable.
• Sales and Client Retention: Introduce clients to available class packages, promotions, and studio offerings while encouraging repeat bookings and building client relationships.
• Administrative Support: Assist with basic administrative tasks, daily reports, and other operational duties as needed.
• Issue Resolution: Handle client concerns professionally and coordinate with management when necessary.

Qualifications

• Excellent communication and interpersonal skills.
• Friendly, approachable, and customer-oriented personality.
• Organized, detail-oriented, and reliable.
• Comfortable using social media, messaging apps, and basic computer applications.
• Able to multitask and work in a fast-paced, client-facing environment.i>
• Experience in customer service, reception, sales, or hospitality is an advantage but not required.
• Interest in Pilates, fitness, wellness, or the lifestyle industry is a plus.