Customer Service and Appointment Setting Specialist

vamasters, Inc.; Batangas City; On-site; PHP 279,000 - 446,000; Full time

Job summary

vamasters, Inc. is seeking a reliable Customer Service and Appointment Setting Specialist to support a busy youth athletic training facility. You will be the first point of contact for member inquiries, book sessions, and keep client records organized and up to date.

You will work with a CRM and scheduling systems daily, delivering clear, warm communication and maintaining accurate data across platforms. This role fits organized, proactive individuals who excel in a fast-paced service

Qualifications

• Track record in customer service, client support, or appointment setting.
• Hands-on experience with a CRM platform (GoHighLevel strongly preferred).
• Excellent written and spoken English with a friendly, professional tone.
• Strong organizational skills and close attention to detail in record keeping.
• Ability to prioritize and manage a high volume of inquiries without losing accuracy.
• Comfortable picking up new software quickly.
• Sharp-eyed, dependable, and able to work on your own.
• Strong communication skills and good judgment about when to escalate an issue.

Responsibilities

• Respond to member inquiries and requests quickly and professionally
• Book, reschedule, and confirm training session appointments
• Manage and update lead and member records in the CRM
• Follow up with leads and members to keep the pipeline moving and cut down on no-shows
• Help onboard new members by collecting their information and setting them up in the system
• Escalate requests that need coaching or management input to the internal team
• Keep data accurate and organized across scheduling and CRM platforms
• Assist with general administrative tasks that support daily operations

Skills

Customer service

CRM management

English communication

Organization

Prioritization

Rapid software onboarding

Independence

Communication judgment

Tools

GoHighLevel

Mindbody

Job description

Job Summary

We're scouting for a reliable and personable Customer Service and Appointment Setting Specialist to support a busy youth athletic training facility. As the first point of contact for member inquiries, you'll handle requests, book sessions, and keep our client records organized and up to date. You're a strong fit if you're highly organized, communicate clearly and warmly, and are comfortable working in CRM and scheduling systems every day.

Key Responsibilities

• Respond to member inquiries and requests quickly and professionally

• Book, reschedule, and confirm training session appointments

• Manage and update lead and member records in the CRM

• Follow up with leads and members to keep the pipeline moving and cut down on no-shows

• Help onboard new members by collecting their information and setting them up in the system

• Escalate requests that need coaching or management input to the internal team

• Keep data accurate and organized across scheduling and CRM platforms

• Assist with general administrative tasks that support daily operations

Mandatory Skills

• Track record in customer service, client support, or appointment setting

• Hands-on experience with a CRM platform (GoHighLevel strongly preferred)

• Excellent written and spoken English with a friendly, professional tone

• Strong organizational skills and close attention to detail in record keeping

• Ability to prioritize and manage a high volume of inquiries without losing accuracy

• Comfortable picking up new software quickly

• Sharp-eyed, dependable, and able to work on your own

• Strong communication skills and good judgment about when to escape an issue

Preferred Skills

• Experience with Mindbody or similar booking and membership management software

• Background in fitness, sports, wellness, or membership-based businesses

• Confidence handling outbound and inbound client phone calls

• Experience supporting a service business with recurring appointments

• Ability to balance several requests and priorities at once

• Familiarity with basic lead management and follow-up sequences

Why Join Us

This is a great opportunity to become the friendly, reliable voice of a growing team that makes a real difference for young athletes and their families. You'll work closely with a supportive group of coaches and staff, with clear processes and room to take on more as you grow into the role. If you enjoy helping people and keeping things running smoothly, you'll thrive here.