Student Support Officer Australian RTO (Entry - Level)

Private Advertiser; Metro Manila; On-site; PHP 279,000 - 391,000; Full time

Job summary

Private Advertiser is seeking a Student Support Officer to join our team onsite in the Philippines. You will handle student enquiries via multiple channels and assist with orientation, onboarding, and ongoing support to ensure a smooth learning journey.

You will maintain student records, assist with enrolment and course progression, and collaborate with trainers and administration. Fresh graduates are welcome; proficiency in MS Office and strong communication are essential.

Qualifications

• Bachelor's degree preferred in Business, Management, Education, or related field.
• Strong communication and interpersonal skills.
• Good organisational and administrative abilities.
• Proficient in Microsoft Office applications.

Responsibilities

• Respond to student enquiries via email, phone, and online platforms.
• Assist with student orientation, onboarding, and general support.
• Maintain accurate student records and documentation.
• Support enrolment, course progression, and student administration tasks.
• Work closely with trainers, assessors, and administration teams.
• Ensure compliance with organisational policies and RTO requirements.

Skills

Communication

Interpersonal skills

Organizational skills

MS Office

Eager learner

Education

Bachelor's degree in Business/Management/Education or related

Tools

Microsoft Office

Job description

This is a FULLY - ONSITE work arrangement!

We are seeking a Student Support Officer to join our team and help provide exceptional support to students throughout their learning journey.

Key Responsibilities

• Respond to student enquiries via email, phone, and online platforms

• Assist with student orientation, onboarding, and general support

• Maintain accurate student records and documentation

• Support enrolment, course progression, and student administration tasks

• Work closely with trainers, assessors, and administration teams

• Ensure compliance with organisational policies and RTO requirements

What We're Looking For

• Bachelor's degree in Business, Management, Education, or a related field (preferred)

• Strong communication and interpersonal skills

• Good organisational and administrative abilities

• Proficient in Microsoft Office applications

• Eager to learn and work in a fast-paced environment

• Fresh graduates are highly encouraged to apply

Why Join Us?

• Great opportunity to start your professional career

• Supportive and collaborative work environment

• Training and development opportunities

• Gain exposure to the Australian Education and RTO sector