Student Success Tech Support — Remote Mentoring

OffSec; Philippines; On-site; PHP 446,000 - 759,000; Full time

Job summary

OffSec is seeking a Student Success Technical Services specialist to provide technical support and mentorship to learners across our platforms. You will troubleshoot issues, guide learners through our materials, and support networking, Linux, and Windows tasks to ensure a smooth learning experience.

This full-time role offers a flexible shift schedule including evenings and weekends, and requires collaboration with cross-functional teams to improve processes and validate product features,

Qualifications

• BS Degree of Computer Science or Information Security.
• Strong knowledge of networking, virtualization, Linux, and Windows systems.
• Excellent written and verbal communication skills to provide clear and effective support via chat and email.
• Strong analytical and investigative skills with attention to detail for troubleshooting and resolving technical issues.
• Experience in guiding or mentoring individuals in cybersecurity subjects.
• Ability to develop and improve processes to drive operational efficiency.

Responsibilities

• Provide general and technical support for learners via chat and email.
• Offer technical support for networking, Linux, and Windows systems, helping learners troubleshoot and resolve problems.
• Mentor learners by providing guidance on OffSec’s foundational learning materials.
• Grade exams for OffSec certifications, ensuring accuracy and fairness.
• Test, verify, and validate OffSec products, lab systems, and their features to ensure quality and functionality before release.
• Collaborate with cross-functional teams to troubleshoot issues, achieve common goals, and drive successful outcomes.
• Take initiative in developing, improving, and implementing processes that enhance operational efficiency and scalability.
• Ability to work a flexible schedule, including shifts, holidays, and overtime as required.
• Perform other duties as needed to support the success of learners and OffSec’s initiatives.

Skills

Networking

Virtualization

Linux

Windows

Technical support

Analytical skills

Communication skills

Mentoring

Process improvement

Remote teamwork

Education

BS in Computer Science or Information Security

Tools

Ticketing systems

Network monitoring tools

Job description

OffSec is seeking a Student Success Technical Services specialist to provide technical support and mentorship to learners across our platforms. You will troubleshoot issues, guide learners through our materials, and support networking, Linux, and Windows tasks to ensure a smooth learning experience.

This full-time role offers a flexible shift schedule including evenings and weekends, and requires collaboration with cross-functional teams to improve processes and validate product features,