Remote Tech Support Specialist — Tier 1

Turnitin; Manila, Hinoba-an; Remote; PHP 480,000 - 610,000; Full time

Benefits offered by this job

Remote-first culture

Health care coverage

Education reimbursement

Competitive PTO

Job summary

Turnitin, operating with a remote-first culture, seeks a proactive Customer Support specialist to respond to technical and non-technical queries, primarily by email with occasional phone and live chat. You will collaborate with Engineering and Product teams to resolve issues and ensure smooth system access for customers.

Ideal candidates will have a Bachelor’s degree or relevant support experience, familiarity with Windows/Mac/Linux, Microsoft Office, LMS like Blackboard/Moodle/Canvas or D2L,

Qualifications

• Bachelor’s degree or experience in a customer support role.
• Ability to work in a fast-paced environment, manage multiple projects, set priorities, work independently, and perform under pressure.
• Knowledge of one or more of the following Operating Systems (Windows, Mac, Linux)
• A good understanding of Microsoft Office products
• Familiarity with Learning Management Systems such as Blackboard, Moodle, Canvas or D2L
• Broad understanding of web technologies and Software as a Service (SaaS)

Responsibilities

• Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.
• Coordinate closely with Engineering and Product Management on all product issues & releases
• Develop positive customer and cultural relations.
• Assist in the translation, maintenance, and updating of technical documentation associated with the product line.

Skills

Customer support

Problem solving

Communication

Time management

Teamwork

Education

Bachelor’s degree

Tools

Windows

Mac

Linux

Microsoft Office

BB Moodle Canvas D2L

Job description

Turnitin, operating with a remote-first culture, seeks a proactive Customer Support specialist to respond to technical and non-technical queries, primarily by email with occasional phone and live chat. You will collaborate with Engineering and Product teams to resolve issues and ensure smooth system access for customers.

Ideal candidates will have a Bachelor’s degree or relevant support experience, familiarity with Windows/Mac/Linux, Microsoft Office, LMS like Blackboard/Moodle/Canvas or D2L,