Customer Service Representative

MicroSourcing; Parañaque; Hybrid; PHP 391,000 - 580,000; Full time

Benefits offered by this job

Competitive rewards

Healthcare on day one

Paid time off with cash conversion

Group life insurance

Performance bonuses

Flexible work arrangements

Job summary

MicroSourcing is seeking a Customer Service Representative in Parañaque. You will respond to client questions via phone or email, perform administrative tasks, and manage data entry for new accounts and sites. The role blends customer support with back-office tasks in a hybrid setup.

The ideal candidate has strong English communication, excellent computer literacy, and a customer-centric mindset. Flexibility with shifting schedules and commuting within 60–90 minutes is preferred.

Qualifications

• Clear and articulate verbal and written English communication.
• Very good level of computer literacy.
• Experience in customer-facing contact center or back-office operations.
• Customer-centric mindset.

Responsibilities

• Respond to client questions and inquiries via phone calls or email regarding products, services, and support.
• Perform transactional tasks including administrative work, data entry for new accounts, sites, and requests.
• Identify ways to improve customer experience using company systems and procedures.
• Meet customer satisfaction targets and issue resolution goals.
• Escalate complex questions to supervisor following instructions.

Skills

English communication

Computer literacy

Customer support

Positive attitude

Education

Bachelor's degree (preferred)

Job description

Discover your 100% YOU with MicroSourcing!

Position: Customer Service Representative
Location: Harton Corporate Center, Parañaque City
Work setup & shift: Hybrid | Shifting schedule

Why join MicroSourcing?

You’ll have:

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.

• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.

• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.

• Career Growth: Take advantage of opportunities for continuous learning and career advancement.

• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:

As a Customer Service Representative,you will:

• Respond to client questions and inquiries received via phone calls or email regarding products, services, and support.

• Perform transactional tasks including administrative work, taking inbound calls, making outbound calls, and handling data entry for new accounts, sites, and requests.

• Identify ways to improve customer experience and resolve issues utilizing company systems and established procedures.

• Meet customer satisfaction targets, efficiency metrics, and issue resolution goals to exceed client expectations.

• Escalate complex questions and issues to your supervisor while following instructions for additional assigned transactions.

What You Need:

Non-negotiables

• Clear and articulate verbal and written English communication skills.

• Very good level of computer literacy.

• High capability in customer-facing contact center setups or back-office administrative operations.

• A strong, positive attitude with a customer-centric mindset.

Preferred skills/expertise

• Strong problem-solving, decision-making, and conflict-resolution abilities.

• Excellent time management, multitasking, and prioritization skills in a fast-paced environment.

• Ability to work independently and collaboratively within a team.

• Bachelor's degree (preferred, not required).

• Prior experience handling Australian, New Zealand, or UK accounts (preferred, not required).

• Willingness to work shifting schedules and reside within a 60-to-90-minute commute from the office.

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

*Terms & conditions apply